Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Hi, I’m
Tiffany Hamilton
Daytona Beach,FL
Summary
Overview
4
years of professional experience
Work History
Outpostbrands
Quality Control Technician
01.2022 - Current
Job overview
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Identified and resolved variances to bring products in line with requirements.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Performed routine maintenance and calibration on testing equipment.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Quality Inn
Night Auditor
06.2020 - 01.2021
Job overview
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Sutherland
Customer Service Representative
10.2017 - 03.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
Education
The University of The West Indies Kingston, Jamaica
Bachelor of Arts from English Literature
11.2017
University Overview
Skills
- Technical Liaising and Consulting
- Quality Issue Identification
- Corrective Actions
- Quality Control Data Compilation
- Raw Materials Receiving
- Cleaning and Sanitation
- Quality Assurance and Control
- Data Capture and Analysis
- Laboratory Equipment Calibration
- Testing Documentation
- Finished Goods Inspection
- Attentive and Observant
Timeline
Quality Control Technician
Outpostbrands
01.2022 - Current
Night Auditor
Quality Inn
06.2020 - 01.2021
Customer Service Representative
Sutherland
10.2017 - 03.2020
The University of The West Indies
Bachelor of Arts from English Literature
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