Tiffany Hamilton
Barnsdall,OK
Summary
Dynamic Patient Benefits Coordinator with extensive experience at Osage Nation Health System, adept at interpreting and explaining complex benefits while ensuring HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and streamlined processes. Skilled in office administration and benefits management, fostering collaboration among diverse teams to achieve optimal outcomes. Trained and experienced, confident in my ability to provide care for my patients in any setting. Great communication skills with over 15 years of experience in public service and the healthcare field. I am a US Army veteran and take pride in the morals and values I was taught. I am a proud member of the Osage, Sac and Fox, Ponca and Pawnee Tribes of Oklahoma and take great pride in working with and for our native community.
Overview
14
14
years of professional experience
Work History
Patient Benefits Coordinator
Osage Nation Health System
09.2024 - Current
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Collaborated with with healthcare providers and companies to develop customized care plans,ensuring optimal patient outcomes.
Optometry Tech
Covington Eye Care
02.2021 - 07.2023
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
- Fitted and dispensed eyeglasses and contact lens products, verifying fit and prescription accuracy.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Performed tests for the optometrist to include OCT MAC, visual field, refraction, patient dilation.
Medical Office Manager
Hillside Family Practice
01.2012 - 06.2016
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Managed 8 employees with various personalities and from different cultures for a sole practitioner.
- Assisted with regulatory issues such as compliance, pay roll, medical coding and billing, remitts.
Education
Bachelor of Science - Healthcare Administration
National American University
Rapid City SDAssociate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLHigh School Diploma -
Stroud High School
Stroud OKSkills
- Healthcare regulations
- HIPAA compliance
- Office administration
- New employee enrollment
- Benefits interpretation
- Benefits explanation
- Benefits administration
Timeline
Patient Benefits Coordinator
Osage Nation Health System
09.2024 - Current
Optometry Tech
Covington Eye Care
02.2021 - 07.2023
Medical Office Manager
Hillside Family Practice
01.2012 - 06.2016
Bachelor of Science - Healthcare Administration
National American University
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Stroud High School