Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awards
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Tiffany Hammond

Pasadena,Ca.

Summary

To offer an award-winning track record of Customer Care excellence within high-volume environments which include...Call Centers, Online Support and Customer Service Desks.

Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Forward-thinking Operations Specialist bringing Number years of expertise in Area of expertise for Industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Software and Software.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Licensed professional with comprehensive experience in client relations, policy management, and risk assessment. Consistently delivers results through effective team collaboration and adaptability to changing needs. Skilled in problem-solving, communication, and strategic planning. Known for reliability and strong focus on achieving high standards.

Detail-oriented Licensed Agent promoting undeniable talents in relationship building. Engaging and personable to promote a "client first" mentality. Desiring Job Title position.

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

33
33
years of professional experience

Work History

Policy Service/Underwriting Representative

Alliance United Insurance Co.
08.2012 - Current
  • Answer heavy inbound calls to assist customers and insurance brokers with billing inquiries.

Emergency Roadside Representative

Automobile Club of So. Ca
02.2011 - 09.2011
  • Answer heavy inbound emergency roadside calls to assist customers in need of roadside service.

Quality and Compliance Auditor

AIG Direct (Previously known as 21st Century Ins. Group)
09.2003 - 12.2010
  • Monitor all incoming calls for the entire Customer Care Dept. assuring quality service is provided to all customers.
  • Provide feedback for Management and Customer Care Representatives with statistics to further develop the necessary skills for their positions.
  • Assist in handling Department of Insurance, Better Business Bureau and Corporate Complaints.

Licensed Sr. Communications Representative; 0D46674

21st Century Insurance Group
10.1998 - 09.2003
  • Answered heavy incoming calls for Customer Care.
  • Processed customer mail/e-mail or inquiries regarding their auto policies.
  • Efficiently handled multiple tasks at all times.
  • Initiated, created and successfully implemented a Retention Department.
  • Answered all Retention calls/mail in an effort to retain customer policies within the company.
  • Supervised hands-on training for newly hired Representatives to obtain the job knowledge.
  • Diffused Supervisor complaint calls.

Admin. Assistant to the Assistant Superintendent of Schools

Pasadena Unified School District
10.1997 - 10.1998
  • Responsible for handling heavy incoming calls, light typing, processed payroll and filing.

Customer Service Team Leader/Custodian of Records

Nationwide Cellular Services, an MCI Co.
10.1994 - 11.1997
  • Responsible for maintaining timely responses to incoming calls, by means of monitoring the ACD system and ensuring all Customer Service Representatives are readily available to assist customers efficiently.
  • Monitored Customer Service calls, provided written and verbal feedback to further develop the Representatives communication skills.
  • Liaison between irate customers and managerial staff in an attempt to resolve complaints before the problem escalated.
  • Responded to all California Public Utility Commission Cases and Custodian of Records for the California Region in an expeditious manner.
  • Answered heavy inbound calls when needed.
  • Handled closed accounts and 30 day collection accounts.
  • Appointed to travel to the company’s New York headquarters to work with the Executive Staff in creating a training manual for the entire company.

Sr. Customer Service Representative

Los Angeles Cellular Telephone Company
09.1992 - 05.1994
  • Answered up to 250 inbound ACD calls per day.
  • Answered Supervisor calls when needed.
  • Handled technical equipment troubleshooting calls.

Education

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Pasadena City College
Pasadena, Ca

Skills

  • Customer service management
  • Complaint resolution
  • Front-end supervision
  • Satisfaction enhancement
  • Troubleshooting and problem solving
  • Reporting and documentation

Accomplishments

    Licensed P&C Agent

Timeline

Policy Service/Underwriting Representative

Alliance United Insurance Co.
08.2012 - Current

Emergency Roadside Representative

Automobile Club of So. Ca
02.2011 - 09.2011

Quality and Compliance Auditor

AIG Direct (Previously known as 21st Century Ins. Group)
09.2003 - 12.2010

Licensed Sr. Communications Representative; 0D46674

21st Century Insurance Group
10.1998 - 09.2003

Admin. Assistant to the Assistant Superintendent of Schools

Pasadena Unified School District
10.1997 - 10.1998

Customer Service Team Leader/Custodian of Records

Nationwide Cellular Services, an MCI Co.
10.1994 - 11.1997

Sr. Customer Service Representative

Los Angeles Cellular Telephone Company
09.1992 - 05.1994

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Pasadena City College

Awards

2008 Most Calls Audited, 2008 Perfect Attendance, 2007 Over Achievement, 2007 Perfect Attendance, 2007 Presidential Club, 2007 Rock the World Achievement, 2006 Most Calls Audited
Tiffany Hammond