Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Hansen

Fayetteville,NC

Summary

Dynamic professional with a proven track record at Ahern Rentals, enhancing client satisfaction and retention through exceptional customer service and relationship building. Skilled in complaint resolution and credit adjustments, adept at improving financial outcomes and patient relations. Demonstrates a courteous demeanor and multi-line phone talent, ensuring operational excellence and positive outcomes in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Front Office Coordinator

Integrated Behavior Health
01.2022 - Current
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.

Account Manager

Ahern Rentals
02.2019 - 01.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Medical Biller, Accounts Receivable

Emergency Groups Office
08.2004 - 12.2019
  • Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
  • Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
  • Conducted thorough audits of patient files to ensure proper documentation and accurate invoicing.
  • Facilitated clear communication between medical providers, insurance companies, and patients for smooth billing operations.

Education

No Degree - Medical Billing

Watterson College
West Covina, CA
07-2006

High School Diploma -

Monrovia High School
Monrovia, CA
06-1987

Skills

  • Customer service expertise
  • Complaint resolution
  • Scheduling
  • Multi-line phone talent
  • Coordination
  • Account updating
  • Credit adjustments
  • Call center procedures
  • Refund management
  • Calendaring
  • Credit card payment processing
  • Courteous demeanor

Timeline

Front Office Coordinator

Integrated Behavior Health
01.2022 - Current

Account Manager

Ahern Rentals
02.2019 - 01.2021

Medical Biller, Accounts Receivable

Emergency Groups Office
08.2004 - 12.2019

No Degree - Medical Billing

Watterson College

High School Diploma -

Monrovia High School

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