Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Haqq

Atlanta,GA

Summary

Professional analyst seeking a challenging position in customer service, marketing, or operations. Produces effective results in a broad range of functions, ranging from project coordination to internet research. A quick learner with the ability to work as part of a team to meet organizational goals. Adept at coordinating multiple projects in a fast-paced environment.

Overview

11
11
years of professional experience

Work History

CSR

GA Power – Insight Global
06.2024 - 09.2024
  • Supported software downloads and provided manual product training for customers
  • Answer up to 75 daily phone inquiries and provide account information
  • Coordinate activities with other departments to meet customer needs
  • Report on non-emergency service activities (i.e., errors, calls, emails, complaints and call trends)
  • Respond to service policies, rate questions, and billing inquiries
  • Update and maintain customer information.

Client Service Representative/ Administrative Assistant / Temp

Nature Planet
02.2024 - 05.2024
  • Release to warehouse, Allocation, Backup Invoicing, Entering and releasing orders- allocation, troubleshooting, calling for cards
  • Uploading Brand wise orders into BC
  • Generate reports for our team both daily and weekly
  • Check the customer's email box
  • Credit memos and back orders
  • Enters, processes, and communicates with reps about orders
  • Credit memo- posts and approve them
  • Helps with customer service emails and invoicing when needed.

Contact Center CSR

Chick-Fil-A Prestige Staffing
11.2022 - 11.2023
  • Investigates and corrects errors, according to customer needs and company policy
  • Address complaints concerning billing or services rendered
  • Refers complaints of products, service, or digital experience failure to appropriate departments for investigation and resolution
  • Coordinates customers' service needs with other departments as required to ensure customer service
  • Attend weekly meetings to report customer trends and recommend possible solutions.

Administrative Assistant

Highwoods Properties
06.2022 - 11.2022
  • Answer and direct phone calls
  • Organize and schedule appointments
  • Develop and maintain a filing system
  • Assist in the preparation of regularly scheduled reports
  • Evaluated, recommended, and delegated program strategies
  • Maintain contact list
  • Liaise with executive and senior administrative assistants to handle requests
  • Performs a variety of administrative tasks for PM, and property management office including calendar scheduling, meeting coordination, expense reporting, filing and copying
  • Prepare and submit Quarterly Reports and Budgets by the deadline
  • Review and process all incoming work orders, invoices and other purchase order systems regularly
  • Maintain service contracts, tenant leases, and insurance certificates
  • Request, setup and update vendor information
  • Maintain property information, create and update tenant contact list, vendor contacts, and building contacts.

Contact Center CSR

Chick-Fil-A Prestige Staffing
11.2020 - 05.2022
  • Interacts with customers; gives information in response to inquiries about accounts, products, and services
  • Takes care of and settles customer questions, complaints, and complements, via e-mail
  • Answers customers' questions regarding products, services, and digital experience
  • Provides information concerning customer accounts and membership in companies’ loyalty programs and other digital experiences
  • Communicate with customers via e-mail to obtain information and explain resolutions and answers to their questions
  • Investigates and corrects errors, according to customer needs and company policy
  • Address complaints concerning billing or services rendered
  • Refers complaints of products, services, or digital experience failure to appropriate departments for investigation and resolution
  • Coordinates customers' service needs with other departments as required to ensure customer service
  • Attend weekly meetings to report customer trends and recommend possible solutions.

CWC Office Furnishings
03.2020 - 06.2021
  • Maintain professionalism with all contacts, both internal and external, and treat individuals with respect
  • Maintain and update customer account records as needed
  • Participate in special projects, assume new responsibilities, and adjust priorities as requested
  • Build and maintain effective working relationships and support teamwork in meeting company goals
  • Maintain and update product knowledge on an ongoing basis and attend workshops, seminars, and other training sessions as appropriate
  • Understand how the Customer Service Representative role fits into the larger organizational context and actively support others in the achievement of common goals
  • Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing
  • Follow standard screens/scripts as appropriate
  • Managed room calendar via Outlook; Ordered supplies; Provided building tours and event support; Provided equipment operation assistance and service advice.

Call Center Representative

Mitsubishi Electric Cooling & Heating
Suwanee, GA
04.2013 - 06.2019
  • Responded to multi-channel inbound inquiries via telephone, e-mail, live chat, and social media regarding the company products and/or services
  • Participated in outbound calling campaigns associated with initiatives led by internal departments
  • Referred consumers to authorized dealers/contractors
  • Provided equipment operation assistance and advice
  • Coordinated activities with other departments to meet customer needs
  • Utilized computerized systems to gather information, troubleshoot, track calls, and check product availability and order status.

Service Operations Analyst

Mitsubishi Electric Cooling & Heating
Suwanee, GA
04.2013 - 05.2018
  • Reported project effectiveness to the Head of Service department
  • Evaluated, recommended, and delegated program strategies
  • Utilized computerized systems to gather information, troubleshoot, track calls, and check product availability and order status
  • Registered contractors for training courses; Managed room calendar via Outlook; Ordered supplies; Provided building tours and event support; Provided equipment operation assistance and service advice
  • Collaborated with multiple departments and subject matter experts to ensure project progression
  • Provided building tours and event support
  • Performed equipment inventory documentation
  • Referred consumers to authorized dealers/contractors.

Education

Associate of Arts - Business Administration and Management

University of Phoenix, Online
Phoenix, AZ
02.2025

Skills

  • Nexxus
  • Yardi
  • Avid
  • Salesforce
  • Macintosh OS X
  • Microsoft Office XP
  • Microsoft Office Suite
  • Microsoft Office 2013
  • MS Word
  • MS Excel
  • MS Project
  • MS Vision
  • Internet Explorer
  • OneNote
  • Outlook
  • PowerPoint
  • Publisher
  • Adobe Photoshop
  • Adobe Creative Suite
  • SharePoint
  • Windows OS
  • Adobe Audition/Cool Edit
  • Camera Operation
  • Remote Technical Skills

Timeline

CSR

GA Power – Insight Global
06.2024 - 09.2024

Client Service Representative/ Administrative Assistant / Temp

Nature Planet
02.2024 - 05.2024

Contact Center CSR

Chick-Fil-A Prestige Staffing
11.2022 - 11.2023

Administrative Assistant

Highwoods Properties
06.2022 - 11.2022

Contact Center CSR

Chick-Fil-A Prestige Staffing
11.2020 - 05.2022

CWC Office Furnishings
03.2020 - 06.2021

Call Center Representative

Mitsubishi Electric Cooling & Heating
04.2013 - 06.2019

Service Operations Analyst

Mitsubishi Electric Cooling & Heating
04.2013 - 05.2018

Associate of Arts - Business Administration and Management

University of Phoenix, Online

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Tiffany Haqq