Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tiffany Haqq

Tiffany Haqq

Atlanta,USA

Summary

Professional analyst seeking a challenging position in customer service, marketing, or operations; Produces effective results in a broad range of functions, ranging from project coordination to internet research. A quick learner with the ability to work as part of a team to meet organizational goals; Adept at coordinating multiple projects in a fast-paced environment.

Overview

12
12
years of professional experience

Work History

Receptionist/Facilities

CBRE
11.2024 - Current
  • Maintenance management: Scheduling and overseeing preventive maintenance, coordinating repairs with vendors, tracking maintenance requests and completion.
  • Facility inspections: Regularly inspecting building systems, grounds, and equipment to identify potential issues and ensure compliance with safety regulations.
  • Budgeting: Monitoring maintenance costs and staying within allocated budget
  • Maintaining accurate records of facility equipment and supplies.
  • Communication and reporting: Communicating with building occupants regarding maintenance updates, responding to concerns, and providing regular reports to management.
  • Managing office space allocation, furniture moves, and reconfigurations.
  • Greeting visitors: Welcoming visitors and directing them to the correct person or office.
  • Providing customer service: Responding to customer inquiries, processing bills, and helping customers with questions.

CSR (Contract)- Insight Global

GA Power
06.2024 - 09.2024
  • Supported software downloads and provided manual product training for customers.
  • Answer up to 75 daily phone inquiries and provide account information.
  • Coordinate activities with other departments to meet customer needs.
  • Report on non-emergency service activities (i.e., errors, calls, emails, complaints and call trends)
  • Respond to service policies, rate questions, and billing inquiries.
  • Update and maintain customer information.

Client Service Representative/ Administrative Assistant

Nature Planet
02.2024 - 05.2024
  • Release to warehouse
  • Allocation
  • Backup Invoicing
  • Entering and releasing orders- allocation, troubleshooting, calling for cards.
  • Uploading Brand wise orders into BC
  • Generate reports for our team both daily and weekly.
  • Check the customer's email box.
  • Credit memos and back orders
  • Enters, processes, and communicates with reps about orders.
  • Credit memo- posts and approve them.
  • Helps with customer service emails and invoicing when needed.

Contact Center CSR

Contact Center CSR Chick-Fil-A Prestige Staffing
11.2022 - 11.2023
  • Interacts with customers; gives information in response to inquiries about accounts, products, and services.
  • Takes care of and settles customer questions, complaints, and complements, via e-mail.
  • Answers customers' questions regarding products, service, and digital experience.
  • Provides information concerning customer account and membership in companies’ loyalty program and other digital experiences.
  • Communicates with customers via e-mail to obtain information and explain resolutions and answers to their questions.
  • Investigates and corrects errors, according to customer needs and company policy.
  • Address complaints concerning billing or services rendered.
  • Refers complaints of products, service, or digital experience failure to appropriate departments for investigation and resolution.
  • Coordinates customers' service needs with other departments as required to ensure customer service.
  • Attend weekly meetings to report customer trends and recommend possible solutions.

Administrative Assistant

Highwoods Properties
06.2022 - 11.2022
  • Answer and direct phone calls.
  • Organize and schedule appointments.
  • Develop and maintain a filing system.
  • Assist in the preparation of regularly scheduled reports.
  • Evaluated, recommended, and delegated program strategies.
  • Maintain contact list.
  • Liaise with executive and senior administrative assistants to handle requests.
  • Performs a variety of administrative tasks for PM, property management office including calendar maintenance and scheduling, meeting coordination, expense reporting, filing and copying.
  • Prepare and submit Quarterly Reports and Budgets by the deadline.
  • Review and process all incoming work orders, invoices and other purchase order systems on a regular basis.
  • Maintain service contracts, tenant leases, and insurance certificates.
  • Request, setup and update vendor information.
  • Maintain property information, create and update tenant contact list, vendor contacts, and building contacts.

KCS Certified

Contact Center CSR Chick-Fil-A Prestige Staffing
11.2020 - 05.2022
  • Interacts with customers; gives information in response to inquiries about accounts, products, and services.
  • Takes care of and settles customer questions, complaints, and complements, via e-mail.
  • Answers customers' questions regarding products, service, and digital experience.
  • Provides information concerning customer account and membership in companies’ loyalty programs and other digital experiences.
  • Communicate with customers via e-mail to obtain information and explain resolutions and answers to their questions.
  • Investigates and corrects errors, according to customer needs and company policy.
  • Address complaints concerning billing or services rendered.
  • Refers complaints of products, services, or digital experience failure to appropriate departments for investigation and resolution.
  • Coordinates customers' service needs with other departments as required to ensure customer service.
  • Attend weekly meetings to report customer trends and recommend possible solutions.

CWC Office Furnishings
03.2020 - 06.2021
  • Maintain professionalism with all contacts, both internal and external, and treat individuals with respect.
  • Maintain and update customer account records as needed.
  • Participate in special projects, assume new responsibilities, and adjust priorities as requested.
  • Build and maintain effective working relationships and support teamwork in meeting company goals.
  • Maintain and update product knowledge on an ongoing basis and attend workshops, seminars, and other training sessions as appropriate.
  • Understand how the Customer Service Representative role fits into the larger organizational context and actively support others in the achievement of common goals.
  • Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing.
  • Follow standard screens/scripts as appropriate.
  • Managed room calendar via Outlook; Ordered supplies; Provided building tours and event support; Provided equipment operation assistance and service advice.

Call Center Representative

Mitsubishi Electric Cooling & Heating
04.2013 - 06.2019
  • Responded to multi-channel inbound inquiries via telephone, e-mail, live chat, and social media regarding the company products and/or services.
  • Participated in outbound calling campaigns associated with initiatives led by internal departments.
  • Referred consumers to authorized dealers/contractors.
  • Provided equipment operation assistance and advice.
  • Coordinated activities with other departments to meet customer needs.
  • Utilized computerized systems to gather information, troubleshoot, track calls, and check product availability and order status.

Operations Management Specialist

United Parcel Service
06.2018 - 09.2018
  • Supervised daily driver/handler activities for completion.
  • Supported in driver issue resolutions.
  • Performed troubleshooting and problem solving.
  • Tracked statuses and evaluated follow-up.

Service Operations Analyst

Mitsubishi Electric Cooling & Heating
04.2013 - 05.2018
  • Reported project effectiveness to the Head of Service department.
  • Evaluated, recommended, and delegated program strategies.
  • Utilized computerized systems to gather information, troubleshoot, track calls, and check product availability and order status.
  • Registered contractors for training courses; Managed room calendar via Outlook; Ordered supplies; Provided building tours and event support; Provided equipment operation assistance and service advice.
  • Collaborated with multiple departments and subject matter experts to ensure project progression.
  • Provided building tours and event support.
  • Performed equipment inventory documentation.
  • Referred consumers to authorized dealers/contractors.

Education

Associate of Arts - Business Administration

University of Phoenix
Phoenix, AZ
03-2025

Skills

  • Nexxus, Yardi, Avid, Building Engines, Proficiency in Lotus Notes, Macintosh OS X, Microsoft Office XP, Microsoft Office Suite, Microsoft Office 2013, MS Word, MS Excel, MS Project, MS Visio, Internet Explorer, OneNote, Outlook, PowerPoint, Publisher, Adobe Photoshop, Adobe Creative Suite, SharePoint & and Windows OS Proficiency in Adobe Audition/Cool Edit, Board Operation, Camera Operation, & Remote Technician Skills
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Timeline

Receptionist/Facilities

CBRE
11.2024 - Current

CSR (Contract)- Insight Global

GA Power
06.2024 - 09.2024

Client Service Representative/ Administrative Assistant

Nature Planet
02.2024 - 05.2024

Contact Center CSR

Contact Center CSR Chick-Fil-A Prestige Staffing
11.2022 - 11.2023

Administrative Assistant

Highwoods Properties
06.2022 - 11.2022

KCS Certified

Contact Center CSR Chick-Fil-A Prestige Staffing
11.2020 - 05.2022

CWC Office Furnishings
03.2020 - 06.2021

Operations Management Specialist

United Parcel Service
06.2018 - 09.2018

Call Center Representative

Mitsubishi Electric Cooling & Heating
04.2013 - 06.2019

Service Operations Analyst

Mitsubishi Electric Cooling & Heating
04.2013 - 05.2018

Associate of Arts - Business Administration

University of Phoenix

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