Tiffany Hardin
Galveston,TX
Summary
Articulate and diplomatic in communicating with people of all backgrounds, ages and faiths. Eager to bring people of community together through well-planned and executed activities and programs. Practiced faith-based counselor, organizer and manager with exemplary record in an international setting. Expertise gained over 29-year career in administration and interpersonal guidance/training. Aptitude for both working well as part of a team and independently. Multilingualfairly fluent in Mandarin Chinese, offering solid comprehension of cultural diversity. Motivated professional offering Bachelor’s in Social Work. Adds value to any organization in need of collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking and reliable. Flexible with strong ability to learn new skills. Offering commitment and reliability to assigned tasks. Highly organized, proactive and punctual with team-oriented mentality.
Overview
33
33
years of professional experience
Work History
Community Support Specialist
Heritage Behavioral Health Center
Decatur, IL
09.2022 - Current
- Provided case management services to clients with mental health and substance abuse issues.
- Evaluated client needs, implemented treatment plans, and monitored progress towards goals.
- Facilitated referrals to community resources and coordinated care among providers.
- Conducted assessment interviews with clients and family members to gather information on social history, current functioning, and service needs.
- Maintained accurate records of all client contacts, treatment plans, and assessments in accordance with agency policy.
- Supported clients in navigating the court system by providing advocacy services.
- Collaborated with other professionals such as psychiatrists, probation officers, attorneys, school personnel., to coordinate care for clients.
- Participated in multidisciplinary team meetings to discuss cases and develop recommendations for treatment planning purposes.
- Assisted clients in developing personal goals related to housing stability, employment readiness and placement activities, educational opportunities, financial management skills.
- Adhered to ethical standards outlined by relevant professional organizations when providing services to clients.
- Attended trainings related to best practices in case management so that up-to-date knowledge was maintained.
- Actively participated in regular supervision sessions with supervisor to receive feedback regarding performance.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
- Conducted home visits to assess client needs and provide guidance and resources.
- Participated in team meetings, providing input regarding client care plans.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Coordinated with other agencies to ensure comprehensive services were provided to clients.
- Provided transportation for clients to various appointments or activities as required.
- Served as an advocate for clients in securing resources such as housing, employment.
- Provided emotional support and encouragement throughout treatment process.
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
Leader of Women's Ministries
People Link Ministries
Houston, TX
08.1993 - 08.2022
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Maintained updated skills knowledge through continuing education and advanced training.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
- Handled delegated tasks.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Achieved cost-savings by developing functional solutions to problems.
- Recruited, trained and oversaw new staff and volunteers to support program operations.
- Collaborated with ministry members to establish goals and objectives for religious education programs.
- Conducted conferences dealing with religious ideas or convictions and how to apply these to everyday life.
ER Admissions Clerk
Straub Medical Center
Honolulu, HIHI
06.1999 - 08.2000
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Secured, organized and updated patient financial documentation.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Assisted with hospital admissions and paperwork.
- Managed medical practice administrative needs to provide patient satisfaction.
- Communicated with patients to gather intake data and verify chart information.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Updated patient financial information to promote accurate record keeping.
- Helped patients complete paperwork and explained processes and procedures.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Updated patient's medical records, insurance information and family history for charts.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Adhered to local, state and federal guidelines and accrediting agency regulations.
- Collaborated with healthcare teams to determine needs and support daily objectives.
Campus Staff Member
CCC International
Kansas City, MO
06.1992 - 08.1993
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Maintained customer financial information and files.
- Posted journal entries in accounting software.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Created a personal ministry budget that included monthly, annual, and special projects.
- Actively gathered a group of donors to financially and prayerfully support the ministry.
Community Support Worker
Swope Parkway Health Center
Kansas City, MO
05.1991 - 05.1992
- Provided mental health support to chronically mentally ill clients and aided them in living in the community as independently as possible.
- Assisted clients in accessing community resources, public transportation, healthcare and financial guidance.
- Identified appropriate community resources and provided referrals for services.
- Interviewed family members to assess situations, capabilities and problems.
- Attended hearings with victims to provide emotional support.
- Met with clients to determine necessary services and make treatment recommendations.
- Administered and monitored social work cases for individuals and families.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Conferred with clients to discuss options and goals for various services.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Assisted clients by providing transportation to appointments, employment, and carrying out daily living skills.
Education
Certificate of Completion - Child Protection Training Course
Texas Baptist Camp Managers
Houston, TX07.2021
TEFL - Teaching English As A Second Language (ESL)
TEFL
Online Course02.2007
Bachelor of Social Work - Social Work-emphasis On MICA
University of Missouri - Columbia
Columbia, MO05.1991
Skills
- Positive outlook and personality
- Team Member Assessment
- Community Engagement
- Team member Development
- People Skills
- Problem Resolution
- Customer Service
- Work Ethic
- Microsoft Office
- Working Collaboratively
- Organizational Skills
- First Aid/CPR
Languages
Chinese (Mandarin)
Professional
Spanish
Limited
Timeline
Community Support Specialist
Heritage Behavioral Health Center
09.2022 - Current
ER Admissions Clerk
Straub Medical Center
06.1999 - 08.2000
Leader of Women's Ministries
People Link Ministries
08.1993 - 08.2022
Campus Staff Member
CCC International
06.1992 - 08.1993
Community Support Worker
Swope Parkway Health Center
05.1991 - 05.1992
Certificate of Completion - Child Protection Training Course
Texas Baptist Camp Managers
TEFL - Teaching English As A Second Language (ESL)
TEFL
Bachelor of Social Work - Social Work-emphasis On MICA
University of Missouri - Columbia
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