Tiffany Harley
Irvington,NJ
Summary
Achieved improved customer satisfaction through effective food preparation and service delivery. Maintained a safe dining environment by upholding food handling regulations. Enhanced service quality by fostering a strong team dynamic.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cook
Sodexo magic Food Service
09.2023 - Current
- Achieved a harmonious kitchen environment through effective teamwork and communication. Complied with all food safety protocols to guarantee quality. Delivered a diverse selection of dishes promptly in a dynamic kitchen.
- Prepared and cooked meals in accordance with established recipes and safety standards.
- Assisted in inventory management, tracking food supplies, and minimizing waste effectively.
- Collaborated with team members to execute large-scale meal preparations for events and daily service.
- Mentored junior cooks in culinary techniques, fostering skill development and teamwork within the kitchen.
- Developed new menu items based on seasonal ingredients, improving customer satisfaction and dining experience.
- Assisted in meal preparation, ensuring timely and efficient service during peak hours.
- Maintained cleanliness and organization of kitchen stations to comply with health regulations.
- Supported head chef in menu planning and ingredient sourcing to enhance dish quality.
- Trained new kitchen staff on food safety practices and proper equipment usage.
- Implemented feedback from senior chefs to improve cooking techniques and recipe execution.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
Line Cook/Prep Cook
Whole Foods Market
02.2022 - 09.2023
- Follows department procedures for preparing, storing, rotating, and stocking of product.
- Prepares, packages, weighs, and prices products for sale.
- Monitors product quality and freshness and ensures proper product rotation.
- Ensures cases and shelves are clean and well-stocked.
- Completes spoilage, sampling, temperature, and sweep logs as required.
- Assists with periodic inventory checks.
- Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques;
- Follow recipes, cook food, & set up in timely fashion.
- Operated kitchen equipment, ensuring proper maintenance and safety protocols.
- Collaborated with team members to achieve efficient food service during peak hours.
- Plated and presented all dishes to match established restaurant standards.
- Led shift operations, coordinating activities to ensure timely meal delivery and guest satisfaction.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Catering/Café Supervisor
EAT'N PARKS HOSPITALITY
09.2018 - 02.2022
- MORRISTOWN NJ
- Organize workflow and ensuring that employees understand their duties and delegated tasks.
- Monitor employees and provide constructive feedback and coaching.
- Responsible for everyday operations of a catering services such as recruiting & training staff, creating menus, planning schedules and shifts.
- Enforce health and safety regulations among staff.
- Maintain inventory and ordering supplies.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Enhanced team performance through regular feedback and performance evaluations.
- Collaborated with management to implement new menu items based on customer preferences.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Supervised event catering operations, ensuring adherence to quality standards and client specifications.
- Trained and mentored team members on service excellence and food safety protocols.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
Food Preparation Worker
SHOP RITE
01.2015 - 09.2018
- Maintained a clean, neat, organized, and safe work environment.
- Greeted all customers and provide them with prompt and courteous service.
- Prepared product, including salads, sandwiches, chicken, pizza, and pasta, entrees, catering orders, etc. according to recipe and established company standards.
- Collaborated with team members to streamline restocking processes and improve workflow efficiency.
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Supported other departments as needed, demonstrating strong teamwork skills and flexibility to meet overall store objectives.
- Adhered strictly to all company policies regarding sanitation, allergen control measures, preventing cross-contamination of foods.
ASSISTANT MANAGER
POPEYES
05.2012 - 12.2015
- Assisted other employees with cashier duties.
- Closed registers and tallied total sales for the end of the shift/day.
- Participated in interviewing and hiring process for new team members.
- Provided exceptional customer service to patrons ensure satisfaction.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Food Prep Cook
Panera Bread
10.2007 - 03.2012
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Prepared ingredients and menu items according to Panera Bread standards and recipes.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared salads, soups and sandwiches for customers.
Education
Culinary Arts (G.E.D) - undefined
EDISON JOB CORPS ACADEMY
Edison, NJ03.2007
Skills
- Multitasking and organization
- Strong attention to safe food handling procedures
- Kitchen equipment operation and maintenance
- Food plating and presentation
- Hospitality service expertise
- Grilling expertise
- Allergen awareness
- Culinary creativity
- Recipes and menu planning
- Garnishing techniques
- Cooking techniques
- Catering experience
- Multitasking Abilities
Certification
- Food Safety Certification
- ServSafe Management
Timeline
Cook
Sodexo magic Food Service
09.2023 - Current
Line Cook/Prep Cook
Whole Foods Market
02.2022 - 09.2023
Catering/Café Supervisor
EAT'N PARKS HOSPITALITY
09.2018 - 02.2022
Food Preparation Worker
SHOP RITE
01.2015 - 09.2018
ASSISTANT MANAGER
POPEYES
05.2012 - 12.2015
Food Prep Cook
Panera Bread
10.2007 - 03.2012
Culinary Arts (G.E.D) - undefined
EDISON JOB CORPS ACADEMY