Tiffany Harmon
Jacksonville,FL
Summary
Dynamic Office Manager with a proven track record at Greenberg Dental and Orthodontics, excelling in customer relations and financial accounting. Spearheaded patient care programs, boosting satisfaction and efficiency. Adept at staff training and multitasking, with a keen eye for detail and robust computer skills. Achievements include significantly improving administrative processes and patient service standards. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
9
9
years of professional experience
Work History
Office Manager
Greenberg Dental and Orthodontics
Jacksonville, FLorida
10.2019 - Current
- Maintained cleanliness of front entry area.
- Resolved patient complaints or answered patient questions.
- Coordinated with insurance companies to ensure coverage for services rendered.
- Supported administrative staff by processing payments.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Supported other administrative teams with overflow work as requested.
Treatment Coordinator
Lane & Associates Family Dentistry
Burlington, NC
12.2022 - 07.2024
- I communicated with patients with compassion while keeping dental information private.
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Processed patient intake information and updated medical records prior to treatment.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Shift Supervisor
HMS Host International
Jacksonville, FL
06.2016 - 10.2019
- Assisted customers with product selection when needed.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Conducted weekly inventory of supplies, equipment, and food items.
- Addressed any issues that arose during the shift in a proactive manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Some College (No Degree) - Medical Administrative Assistant
Everest University
Jacksonville, FL04-2010
High School Diploma -
Terry Parker High School
Jacksonville, FL06-2009
Skills
- Staff hiring
- Billing
- Technical support
- Financial accounting
- Customer relations
- Customer service
- Employee training
- Scheduling coordination
- Multitasking
- Verbal communication
- Good Telephone Etiquette
- Computer skills
- Attention to detail
Timeline
Treatment Coordinator
Lane & Associates Family Dentistry
12.2022 - 07.2024
Office Manager
Greenberg Dental and Orthodontics
10.2019 - Current
Shift Supervisor
HMS Host International
06.2016 - 10.2019
Some College (No Degree) - Medical Administrative Assistant
Everest University
High School Diploma -
Terry Parker High School
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