Tiffany Harris
Silver Spring,MD
Summary
I have over 21 years of experience in establishing mutually beneficial, encouraging relationships with targeted groups, establishing parameters for collaborative efforts, and serving as a reliable contact point with whom stakeholders can address concerns. I also conduct periodic evaluations to elucidate additional possibilities for collaboration to ensure success as a liaison, I’m always in tune with our firm's strategic objectives. I enjoy constant endeavors to ameliorate obstacles to open communication for the wellbeings of persons from various backgrounds.
Overview
7
7
years of professional experience
Work History
Program Coordinator
Consumer Direct Care Network
09.2022 - Current
- Assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules.
Life skill Trainer
House Of Ruth DC
05.2021 - 09.2022
- Knowledge of, and concern for, the problems of adolescents in our society, especially dependent children.
- Knowledge of, and ability to access, community resources.
- Ability to facilitate groups and work independently.
- Ability to work cooperatively with a diversified team.
- Ability to teach life skills, soft skills and job skills classes to youth
- Ability to transport youth
- Ability to establish and maintain positive and professional relationships with clients, co- workers, and visitors.
- Ability to work a flexible schedule to meet the needs of youth and families and to cover emergencies.
- Ability to work independently, demonstrate good judgement, and prioritize skills.
- Ability to maintain a high degree of discretion dealing with confidential information.
Residential Counselor
Youth for Tomorrow
09.2020 - 09.2023
- Responsible for developing, coordinating and monitoring service plans for Human Trafficking clients that promote empowerment and provide intensive case management with clients with the goal of promoting safety and beginning healing from complex trama treatment
- Provides crisis counseling to residents and refers residents to available community resources, as needed.
- Maintains complete caseload files including interviews, assessments, services, and probation progress; and prepares case records in accordance with state and county regulations.
- Conducts classification assessments; provides supervision to residents with classifications from high to low risk factors; and coordinates all outside activities of residents to ensure compliance with court conditions and program restrictions.
- Provides administrative and supervising functions in the supervisor's absence; i.e., makes determination about resident's eligibility for the facility, assesses escape status, determines if return to jail is appropriate; and ensures that due process is followed.
- Assists indigent residents with accessing financial resources for release planning; and monitors residents' payment of financial obligations.
- Writes reports on program compliance of individual residents, including administrative disciplinary reports, reports to court, reports substantiating probation violation allegations, and residents' performance summaries.
Teller Representative Remote
Kaiser Permanente
09.2022 - 09.2023
- Receives phone calls and verifies identity and eligibility of callers
- Understands members' request and schedules primary care or selected specialty appointments for medical treatment or sends message to the member's Health Care Team
- Uses defined scripts per members' symptoms, following its directives for disposition and documents in the medical record according to established workflow
- Transfers calls to medical advice nurse or other departments when indicated or directed by script
- Provides information about location of medical centers, pre-appointment preparation, and limited, related member benefit information
- Schedules follow up appointments for providers
- Opt members in for appointment SMS text reminders
- Reviews Health Maintenance Reminders with members, booking appropriate appointments as needed
- Assists members to select a personal provider and pre-enrolls callers as needed
- Makes changes to callers' address, medical center, or other demographic information as needed
- Makes outbound calls and receives calls to/from new members and new Medicaid members to onboard them as a new to Kaiser Permanente
- Schedules video conferencing appointments and provides technical support for members with Telemedicine Appointments
- Assists Telemedicine providers by faxing prescriptions and referrals, as needed
- Initiates on-line meetings and provides introduction of member to Telemedicine physician.
Support Coordinator
CONERSTONE
03.2020 - 11.2020
- Public health personnel with infection control, worker safety, and health expertise may be needed to support case investigation and contact tracing within healthcare facilities (e.g., hospitals, acute care centers), critical infrastructure settings and other congregate living or workplace settings (e.g., long-term care facilities, correctional facilities)
- Investigations require the application of infection control principles to make appropriate recommendations and protect additional residents and workers from infection
- Occupational health specialists can also be engaged to assess COVID-19-related protocols in place to promote workers' health and safety.
Program Director
Intercept Health Services
11.2021 - 11.2022
- Directs, screens, hires and evaluates facility staff and resident.
- Responsible for planning and implementing social, recreational and educational activities for program participants
- Verify and records attendance, hours worked and pay adjustments
- Collaborates with community and external stakeholders to obtain resources necessary for residents' success.
- Develop or approve budgets and operations.
- Hire and supervise new program managers for projects.
- Report detailed status updates to leadership and executive team.
- Apply change, risk, and resource management principles when needed.
- Work with leadership to set strategic goals and objectives for programs.
- Resolve problems between program teams and other internal stakeholders.
- Coordinate with program managers and other stakeholders to create detailed implementation plans. This includes deadlines, milestones, processes, and risk mitigation protocols.
- Provide processes for monitoring performance and collaborating with program teams to determine ways to improve.
Direct Support Professional
Residential Counselor II
07.2018 - 03.2020
- Administer security for all participants and provide mentorship to youth care
- Organize workshop for small groups and assist departments to organize educational and clinical services
- Monitor resident requirements and analyze all physical and emotional needs.
Residential Counselor
Residential Coordinator
02.2020 - 02.2020
- Coordinators are responsible for overseeing the smooth operations of the facility
- Supervise current employees and the events that take place within the facility
- recruit and hire new employees, ensure all necessary paperwork is in place, and provide orientation sessions for the new hires
- Evaluate and conducted for all employees and any complaints or concerns.
DSP supervisor
Gift Of Hope
05.2017 - 05.2019
- advocates and trained to support victims of crime
- Advocates offer victims information on, emotional support, and help finding resources and filling out paperwork
- Advocates also contact organizations, such as criminal justice or social service agencies, to get help or information victims of rights.
Youth Care Worker
Youth for Tomorrow
05.2017 - 01.2018
- Assists individuals with a disability to lead a self-directed life and contribute to the community
- Help with activities of daily living if needed, and encourages attitude and behaviors that enhance community inclusion.
Education
General Studies - Business
Harbor City High
Baltimore, MD06.2001
Skills
- Personal Care Administration
- Home Care Program Management
- Property Management
- Medication
- Social Work
- Senior Care
- Developmental Disabilities Experience
- Crisis Management
- Offender Employment
- Domestic Violence Shelter advocate
- Mental Health Technician
- Crisis Intervention
- Addictions Counselor
- Assistant Program Development
- Group Therapy
- Housing counseling
- Interventions
- Childcare
- Teacher Aide
- Youth Detention
- Suicide prevention
- Addiction Counseling
- Behavioral Health
- Hospitality
- Mentor
- English
- Instructional design
- Sales
- Case Managerment
Timeline
Program Coordinator
Consumer Direct Care Network
09.2022 - Current
Teller Representative Remote
Kaiser Permanente
09.2022 - 09.2023
Program Director
Intercept Health Services
11.2021 - 11.2022
Life skill Trainer
House Of Ruth DC
05.2021 - 09.2022
Residential Counselor
Youth for Tomorrow
09.2020 - 09.2023
Support Coordinator
CONERSTONE
03.2020 - 11.2020
Residential Counselor
Residential Coordinator
02.2020 - 02.2020
Direct Support Professional
Residential Counselor II
07.2018 - 03.2020
DSP supervisor
Gift Of Hope
05.2017 - 05.2019
Youth Care Worker
Youth for Tomorrow
05.2017 - 01.2018
General Studies - Business
Harbor City High
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