Tiffany Harrison
San Antonio,TX
Summary
Results-oriented professional with background in hospitality management, prepared for role of Task Force Assistant General Manager. Proven ability to streamline operations and support organizational goals. Known for strong team collaboration and adaptability, ensuring high standards and successful outcomes.
Overview
9
9
years of professional experience
Work History
Corporate Task Force Assistant General Manager
Aimbridge Hospitality
06.2022 - Current
- Introduced innovative marketing techniques that raised brand awareness and attracted new clients.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved.
- Ensured compliance with industry regulations, minimizing potential legal issues or penalties faced by the company.
- Enhanced customer satisfaction by addressing concerns promptly and implementing solutions tailored to individual needs.
- Coordinated cross-functional teams to achieve project goals on time and within budget constraints.
- Continually sought out ways to improve operational efficiencies without sacrificing quality or compromising safety standards.
- Successfully resolved conflicts among team members through effective communication and mediation strategies.
- Managed budgets effectively, reducing expenses while maintaining high-quality service levels.
- Implemented training programs for staff development, leading to improved performance and higher retention rates.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Task Force Agent (Self-Contract)
Ed Burke
03.2022 - 06.2022
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Task Force
Hospitality Services Group
03.2021 - 03.2022
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Facilitated front desk operations for busy high-volume hotel.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Input customer data into reservation software and made immediate updates to reflect room changes.
Task Force Manager
Hyatt House Arboretum
07.2021 - 11.2021
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Facilitated front desk operations for busy high-volume hotel.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Task Force
Poco Diablo Resort
04.2021 - 06.2021
- Facilitated front desk operations for busy high-volume hotel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Monitored reservations to track incoming parties and special events.
Acting General Manager
Holiday Inn Express
07.2020 - 03.2021
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Provided end-of-month audits of resort to upper management as required.
- Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
- Supervised daily operations of brand new, 96 room hotel with staff of 15 employees.
- Managed team of front desk agents, supervising personnel in issue resolution and process.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Onboarded new employees in time reporting and payroll systems.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Managed payroll for temporary, hourly, and salaried employees.
Secretary
Kingpin Truck Repair
02.2016 - 01.2020
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Completed supply orders and maintained appropriate levels of office supplies.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Education
Medical Assistant Certificate - Medical Assisting
Everest College
05.2010
High School Diploma -
Luther East High School
05.2007
Skills
- Combat planning
- Intelligence management
- Computer operations
- Organization
- Work ethic
- Customer service
- Critical thinking
- Team building
- Time management
- Friendly, positive attitude
- Operations management
- Adaptability and flexibility
Contact
East Chicago, IN 46312
Education and Training
other,Lansing, IL,other,Chicago, IL
Timeline
Corporate Task Force Assistant General Manager
Aimbridge Hospitality
06.2022 - Current
Task Force Agent (Self-Contract)
Ed Burke
03.2022 - 06.2022
Task Force Manager
Hyatt House Arboretum
07.2021 - 11.2021
Task Force
Poco Diablo Resort
04.2021 - 06.2021
Task Force
Hospitality Services Group
03.2021 - 03.2022
Acting General Manager
Holiday Inn Express
07.2020 - 03.2021
Secretary
Kingpin Truck Repair
02.2016 - 01.2020
High School Diploma -
Luther East High School
Medical Assistant Certificate - Medical Assisting
Everest College
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