Tiffany Harvey

• Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
• Mentored junior team members on best practices in commercial parts sales, contributing to their professional development.
• Achieved personal and store sales goals and service objectives.
• Participated in industry trade shows and conferences to stay informed about emerging trends and establish valuable connections within the sector.
• Understood and executed instructions furnished in written, oral or diagram form.

• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

• Resolved customer complaints in a timely manner with a focus on satisfaction
• Maintained positive relationships with customers by providing exceptional service
• Led, coached and developed retail employees to achieve sales goals
• Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
• Assisted customers with resolving service-related issues
• Developed and maintained effective relationships with customers, staff, and vendors.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

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