Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Hasbrouck

Otisville,NY

Summary

Customer focused leader with 15+ years of experience guiding clients through onboarding, adoption, and long-term success across healthcare, SaaS, and telecommunications industries. A purpose driven leader who empowers teams, builds strong customer relationships, and ensures client goals are consistently met. Skilled in cross-functional collaboration, and customer advocacy, with a proven ability to deliver value, increase retention, and drive growth. Passionate about enabling both customers and team members to succeed by creating clarity, removing obstacles, and fostering continuous improvement.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Implementation Manager

Procurement Partners
03.2019 - Current
  • Lead and mentor a team that supports Implementation Specialists, ensuring successful onboarding and adoption for new customers.
  • Act as a servant leader, removing obstacles and empowering team members to deliver excellent service and outcomes.
  • Partner with internal teams and external stakeholders to align implementation processes with customer business goals.
  • Oversee site setup, configuration, and workflow optimization to create a smooth customer experience and accelerate time-to-value.
  • Apply critical thinking and creative problem-solving to resolve complex challenges while maintaining a customer-first mindset.
  • Manage high-volume workloads with accuracy, efficiency, and attention to detail, ensuring deadlines are consistently met.
  • Leverage 15+ years of customer service and operational expertise to drive retention, satisfaction, and platform utilization.

Patient Care Coordinator

Cornerstone Dental
07.2017 - Current
  • Foster strong patient relationships by delivering a high standard of customer care.
  • Managed insurance claims, treatment plans, and pre-determinations to ensure accurate billing and timely reimbursement.
  • Coordinated and scheduled patient appointments, optimizing efficiency and satisfaction.
  • Oversaw front office operations, including inventory management and multi-line phone systems.
  • Streamlined collections processes, improving office revenue recovery.

Operations Manager

GeriMedix LLC
02.2016 - 07.2017
  • Provided executive-level support to CEO, VP, COO, and Controller.
  • Led customer service and distribution operations while managing top 10 high-value client accounts.
  • Directed and trained a 4-member purchasing team, enhancing efficiency and productivity.
  • Implemented warehouse technology (Multi-Bin System and ScanCo), modernizing distribution processes.
  • Collaborated with purchasing to expand product lines and maintain accurate online ordering systems.

Operations / Executive Account Manager / Purchasing

GoSource PMO
04.2013 - 01.2016
  • Oversaw daily operations and executive account management for 20 long-term care facilities.
  • Partnered with executives to analyze customer needs and implement customized supply programs, improving cost efficiency.
  • Negotiated vendor contracts and rebates, ensuring profitability and compliance.
  • Delivered onsite product education, training, and quality assurance visits to client facilities.
  • Coordinated executive travel, trade shows, and corporate events to support business development.

Executive Assistant / Director of Procurement

Cambridge Healthcare & Procurement Services
02.2007 - 04.2013
  • Supported executive leadership with administrative and procurement responsibilities.
  • Directed purchasing operations for 15 healthcare facilities, ensuring cost control and supply chain efficiency.
  • Organized trade shows, corporate events, and fundraising initiatives.
  • Onboarded new hires and facilitated integration into company operations.

Assistant to Senior Analyst / Collections Representative

Frontier Communications
09.2000 - 02.2007
  • Managed collections for government and state accounts, consistently exceeding recovery goals.
  • Handled escalated customer calls and resolved complaints.
  • Provided scheduling and administrative support for senior staff.

Education

High School Diploma -

Middletown High School
Middletown, NY
06.2000

Skills

  • Customer Success & Account Management
  • Operations Leadership
  • Client Relationship Building & Retention
  • Cross-Functional Collaboration
  • Proficient in Microsoft Excel, Word, Outlook, and OnCare
  • Cross-functional team leadership
  • Project lifecycle management

Certification

  • National Phlebotomy Certification (100 Classroom Hours, 120 Clinical Hours)
  • Completed Coursework: Medical Terminology, Anatomy & Physiology

Timeline

Implementation Manager

Procurement Partners
03.2019 - Current

Patient Care Coordinator

Cornerstone Dental
07.2017 - Current

Operations Manager

GeriMedix LLC
02.2016 - 07.2017

Operations / Executive Account Manager / Purchasing

GoSource PMO
04.2013 - 01.2016

Executive Assistant / Director of Procurement

Cambridge Healthcare & Procurement Services
02.2007 - 04.2013

Assistant to Senior Analyst / Collections Representative

Frontier Communications
09.2000 - 02.2007

High School Diploma -

Middletown High School

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