Tiffany Hathaway
Administsration
WA
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in an emergency veterinary hospital. Successfully oversee daily hospital operations, human resources for over 50 staff members, inventory management and client services. Primary onsite IT, including computer, software, server maintenance and QC Radiology/Ultrasound.
Coordinated the building of new facility and move from demolished building . Promoted business development and community profile by developing positive rapport with with local shelters and non profits, work closely with local law enforcement. Successful forging partnerships with hospitals and specialty practices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager
Pet Emergency Center
07.2014 - 09.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed policies and procedures for effective pharmacy management.
Bookkeeper/Account Manager
Mike & Jean's Berry Farm
01.2008 - 04.2012
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Completed payroll for employees and maintained detailed records of procedures.
- Established QuickBooks accounting system to reflect accurate financial records.
- Analyzed financial data to assist in budget creation and forecasting.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Tulalip Tribal TGA Administrative Assistant
Tulalip TGA
06.2007 - 04.2011
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Legal Administrator
Rohde & Van Kampen, PLLC
03.2004 - 04.2008
- Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
- Provided key administrative assistance to senior management.
- Managed administrative tasks for firm partners and associates.
- Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.
- Collected and prepared pre-trial discoveries, records and evidence displays.
- Maintained litigation docket and calendars for 5 attorneys, noting deadlines for responsive pleadings, motions and other important deadlines
Education
Associate of Applied Science - Veterinary Technology
Pierce College, Washington
Lakewood06.2012
Accounting And Computer Science
Skagit Valley College
Mount VernonSkills
- Policy and Procedure Development
- Managing Files and Records
- Electronic Health Records
- Managing Practice Operations
- Facility Inspections
- Clinical Improvement Initiatives
- Regulatory Compliance
- Employee Performance
- Clinical Staff Management
- Human Resource Management
Certification
- Licensed Veterinary Technician 10+ years
- RECOVER BLS/ALS Instructor/Certified
- Current Notary Pulic
Timeline
Practice Manager
Pet Emergency Center
07.2014 - 09.2023
Bookkeeper/Account Manager
Mike & Jean's Berry Farm
01.2008 - 04.2012
Tulalip Tribal TGA Administrative Assistant
Tulalip TGA
06.2007 - 04.2011
Legal Administrator
Rohde & Van Kampen, PLLC
03.2004 - 04.2008
Associate of Applied Science - Veterinary Technology
Pierce College, Washington
Accounting And Computer Science
Skagit Valley College
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