Tiffany Hauser
Floresville,TX
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Personable Medical Assistant bringing 10years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
12
12
years of professional experience
Work History
Realtor
Luxury Homes & Land Sales
San Antonio , TX
12.2022 - Current
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Represented buyers and sellers in major real estate transactions.
- Scheduled home viewings with potential buyers.
- Researched and determined competitive market price.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Generated list of properties to meet specific client needs.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Accompanied buyers during property inspections.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Planned and coordinated open house events to move properties.
Medical Assistant Instructor
UEI Collage Bakersfield
Bakersfield , CA
01.2013 - 07.2017
- Advised students one-on-one to help with educational and career planning decisions.
- Helped students develop technical and soft skills necessary for successful medical assistant work.
- Delivered education in line with governmental, accreditation and institutional policies and procedures.
- Maintained student engagement and program retention by offering quality education and support for unique needs.
- Guided and mentored students to fully develop abilities and knowledge outlined in course plans.
- Taught didactic and lab components of courses such as bloodwork and instructional injections in line with standardized curriculum.
- Assessed students' knowledge and skills through assignments and exams.
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Held clinical simulation projects and provided each student with individual feedback.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Taught students how to intervene in medical emergencies and how to perform head to toe assessments.
- Delegated patient assignments to students based on individual learning needs and patient assessments.
- Passed out syllabi and informed students of course standards and learning objectives.
- Upheld patient safety standards by supervising students during medication administration.
- Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
- Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.
- Eliminated learning gaps and effectively instructed students by developing IEPs, utilizing wide variety of teaching aids and leveraging motivational and implementation strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Assistant
Dr. Fadeff
Bakersfield, CA
02.2014 - 05.2017
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Phlebotomist
Quest Diagnostics
Bakersfield, CA
08.2013 - 10.2016
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Transported specimens following established protocol for temperature and light.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Verified collection orders and communicated discrepancies to nurses.
- Upheld donor confidentiality throughout intake and collection process.
- Conducted various blood tests and updated results into paper and electronic charts.
- Processed client payments and collected appropriate billing information.
- Compiled and submitted data for demographic research.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected specimen samples and transported to laboratory for processing.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interacted with patients to gather and record data prior to blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Input medical and insurance information into database for inclusion in patient records.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Checked hemoglobin levels of individuals prior to blood donation.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Assessed plasma collection machines for proper functionality.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Flushed intravenous lines with saline to prevent blockages.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Bartender
Martinis Bar
Bakersfield, CA
01.2013 - 02.2015
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Education
CPT FOR BLOOD - Phlebotomy
Pal Blood Work
Bakersfield, CA04.2010
Medical Assistant - Medical
Kaplan College Bakersfield, CA
Bakersfield, CA05.2009
Some College (No Degree) - Biology of Science
Bakersfield College
Bakersfield, CASkills
- Purchase Agreement Writing
- Maintenance Coordination
- Contract Preparation
- Analytical and Logical Thinking
- Leads Prospecting
- Closings Coordination
- Adaptability and Flexibility
- Property Research
- Property Improvements
- Sales Pipeline Management
- Sales Promotion
- MLS Data Entry and Maintenance
- Verbal and Written Communication
- Partnership Development
- Open House Management
- Property Inspection
- Service Orientation
- Lead Follow up
Timeline
Realtor
Luxury Homes & Land Sales
12.2022 - Current
Medical Assistant
Dr. Fadeff
02.2014 - 05.2017
Phlebotomist
Quest Diagnostics
08.2013 - 10.2016
Medical Assistant Instructor
UEI Collage Bakersfield
01.2013 - 07.2017
Bartender
Martinis Bar
01.2013 - 02.2015
CPT FOR BLOOD - Phlebotomy
Pal Blood Work
Medical Assistant - Medical
Kaplan College Bakersfield, CA
Some College (No Degree) - Biology of Science
Bakersfield College
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