Tiffany Hawley
Tavares,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Target
Mount Dora, FL
03.2023 - 08.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Server Trainer
Dennys Corp
Orlando, FL
01.2011 - 10.2020
- Explained goals and expectations required of trainees.
- Worked directly with servers for many shifts during training process.
- Created and offered additional materials to enhance training.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Ensured all safety protocols were followed while using equipment during demonstrations.
- Monitored, evaluated and recorded training activities or program effectiveness.
Education
Associate of Arts - Medical Billing And Coding
United Medical Academy
Clearwater, FL08-2026
Medical Assistant
Stepful
Florida04-2025
High School Diploma -
Mid Florida Tech
Orlando, FL12-2019
Skills
- Complaint resolution
- Prioritization
- Problem resolution
- Punctuality and reliability
- Problem-solving
- Relationship building
- Empathy and patience
- Sales expertise
- Order fulfillment
- Time management
- Positive and professional
Accomplishments
- CPR / AED / First-Aid certified
Timeline
Customer Service Representative
Target
03.2023 - 08.2024
Server Trainer
Dennys Corp
01.2011 - 10.2020
Associate of Arts - Medical Billing And Coding
United Medical Academy
Medical Assistant
Stepful
High School Diploma -
Mid Florida Tech
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