Tiffany Haynes
Colonial Heights,VA
Summary
Hardworking and enthusiastic Administrator trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Learns quickly. Dedicated to first-rate communication and team success.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Catering & Community Relations Director
Chick-fil-A
09.2021 - Current
- Sales and Brand Grow
- Meets customers where they are by growing inside and outside sales
- Provides an ultimate customer experience using Chick-fil-A's winning strategies
- Tracks sales using various metrics and systems
- Coordinates all catering orders by functioning as the liaison between the various stakeholders
- Hosts events with the intention of increasing sales while supporting the community
- Manages the activation of marketing campaigns including suggest selling contests and customer giveaways to increase sales and brand awareness
- Finds opportunities to give back to support the community through service and good deeds
- Creates weekly Front of House schedule
- Reconciles catering accounts
- Manages the collection and deposits of finances associated with catering and other outside sales orders
- Supports all aspects of the store when needed.
Youth Development Director
YMCA of Greater Richmond
01.2017 - 06.2018
- Oversaw Before/After School and Camp programs with over one hundred kids registered
- Increased participation in programs by over 50%
- Managed annual programmatic budget effectively
- Empowered parents and families by deepening their relationship with the organization
- Supervised a team of 15-20 people that served in varying positions including counselors, speculations, and bus drivers
- Interviewed, hired, and trained staff to work directly with youth
- Maintained personnel files for staff by tracking appropriate credentials and necessary certifications
- Kept site fully compliant to Department of Social Services regulations by adhering to all licensing standards.
Teacher/Program Director
The Father's House
01.2016 - 01.2017
- Instructed and supervised 10-15 Pre-School aged children
- Trained and managed staff members associated with programs
- Created an age-appropriate curriculum that included songs, stories, and educational lessons
- Developed and directed the Bee Power Summer and After School Program for 30-50 youth between the ages of 4-12
- Coordinated and managed High School interns and volunteers for the after school program
- Planned trips and organized events for the families.
Youth Service Program Manager
New York Cares
07.2007 - 10.2015
- Designed and launched Teen Group Volunteer Opportunities; a program created to engage youth, ages 14 to 18, in volunteerism through New York Cares
- Developed and facilitated the New York Cares Teen Service Team program; an innovative group based volunteer opportunity for teens attending New York City Public High Schools where they receive leadership training and development while completing volunteer work
- Managed numerous High Schools/Non-Profit Partners taking part in the New York Cares Youth Service
- Program including over 10 faculty advisors, 20 Youth Team Leaders, and 250+ youth volunteers
- Planned and executed monthly service projects
- Developed and facilitated necessary service-learning curriculum associated with the monthly service projects
- Worked closely with community partners to plan volunteer projects that the students enjoyed while meeting the deliverables of the specific program
- Worked closely with other departmental managers on decision-making and organizational projects/ priorities
- Served as a liaison/consultant with Women In Need, Inc
- Through the New York Cares Volunteer Impact
- Partnership; an intensive 3-year study to identify and measure the impact of multi-level volunteer services on nonprofit capacity.
Annual Events Seasonal Manager
New York Cares
08.2006 - 01.2007
- Managed volunteer involvement in two New York Cares' annual events: New York Cares Day and the
- Winter Wishes Program
- Established and managed relationships with more than one hundred agencies and schools
- Planned and executed the logistics of New York Cares Day and the Winter Wishes Program including the identification of appropriate projects, ordering of supplies and supervision of agencies, schools and volunteers
- Anticipated and responded appropriately to the needs of New York Cares volunteers and agency partners
- Worked closely with other departmental managers on decision-making and organizational projects/ priorities.
Education
MBA - Business Administration
Virginia Wesleyan University
01.2023 - Current
Bachelor's - Sociology
Excelsior College
Jun.2018 - Dec.2023
Skills
- Training & Development
- Program Development
- Leadership Training
- Instructional Design
- Program Management
- Educator
- Curriculum Design
- Supervising
- Group Facilitation
- Licensing
- Customer Service
- Customer Relations
- Adobe Photoshop
- Adobe Indesign
- Microsoft Excel
- Salesforce
- Ultipro
- Data Entry
- Data Management
- Management
- Receptionist
- Scheduling
- Filing
- Microsoft Office
- Outlook
- Organizational Skills
- Microsoft Word
- Database Management
- Customer Service Skills
- Microsoft
- Project Planning
- Learning Technology
- Human Resources
- Budgeting
- Sales Growth
- Community Relations Management
- Catering Supervision
- Staff Training
- Community Engagement
- Community Events
Certification
CPR/First Aid Medication Administration MAT - Diabetes
SafeServ
Additional Information
- Authorized to work in the US for any employer.
- Willing to undergo any training or acquire any necessary certicafion for the position.
- References available upon request.
Timeline
MBA - Business Administration
Virginia Wesleyan University
01.2023 - Current
Catering & Community Relations Director
Chick-fil-A
09.2021 - Current
Bachelor's - Sociology
Excelsior College
Jun.2018 - Dec.2023
Youth Development Director
YMCA of Greater Richmond
01.2017 - 06.2018
Teacher/Program Director
The Father's House
01.2016 - 01.2017
Youth Service Program Manager
New York Cares
07.2007 - 10.2015
Annual Events Seasonal Manager
New York Cares
08.2006 - 01.2007
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Jacob EatonJacob Eaton
Industrial Electrician at GerdauIndustrial Electrician at Gerdau