Tiffany Haynes
Bronx,N.Y.
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant III
Albert Einstein College of Medicine
05.2023 - Current
- Work collaboratively with the Block Leaders, course directors, and Office of Medical Education, on ensuring efficient delivery of the curriculum.
- Provide support to the block leaders in the curricular roles, which includes scheduling meetings, creating doodle polls, taking minutes, as necessary.
- Assist block leaders with creation of the curriculum calendar and course schedules.
- Provide administrative support to course directors of the Integration/ Intersession, and Health System Science & Health Equity longitudinal courses across all 4 years of the curriculum.
- Assist the course directors with scheduling their sessions, updating and linking google docs to Canvas; updating powerpoint presentations for each session.
- Independently creates student groups that align with the number of facilitators; reserves spaces for in-person sessions and/or create links for virtual sessions; helps students and facilitators navigate to their assigned groups during virtual sessions; sends email reminders to facilitators and students about the dates, times, and location, i.e., in-person or virtual, for each session. Completes other administrative tasks, as requested by the course director.
- Provide support for other longitudinal courses, as requested.
- Securing supplies, managing group assignments, proctoring exams.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Child Protective Specialist
Administration for Children Services
04.2019 - 04.2023
- Maintained accurate and timely computerized records of all case information
- Enhanced child safety by conducting thorough home assessments and evaluating potential risks.
- Improved family dynamics through the development and implementation of tailored service plans.
- Conducted comprehensive investigations into allegations of child abuse and neglect, ensuring timely resolutions.
- Moved children into protective custody or foster care as ordered by attorney general
- Testified in court proceedings, effectively presenting findings from investigations to inform legal decisions.
- HHS, PATH, LTS, ATS etc.
- Provided support and resources to families in crisis, promoting positive outcomes for children involved.
Administrative Support Team / HR Associate
Macy's
05.2016 - 05.2017
- Coordinate all functions of the hiring process including prescreening applicants
- Enhanced employee satisfaction by implementing effective talent acquisition strategies.
- Streamlined onboarding processes for improved employee retention and engagement.
- Perform money room functions, balancing the vault as well as performing other cash functions daily throughout the store
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Use of Crystal reports, Kronos, PeopleSoft, Taleo.
Office manager / Medical biller
Soho Pediatric Group
05.2006 - 05.2017
- Purchased office supplies, manage physician credentialing, interview front desk personnel, resolve patient issues and manage miscellaneous office samples
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Research and resolve payment errors, rejections, and various issues
- Coordinate invoicing for 4 physicians
- Manage schedules for 4 physicians.
Education
B.A - Family Science- Human Services & Development, Minor in Psychology -
Montclair State University
Montclair, N.J.01.2018
Skills
- Excellent communication skills
- Empathetic, assertive, excellent interpersonal skills
- Excellent research skills, detail oriented
- Strategic planner with the ability to create the best possible outcome
- Ability to work as a member of a team as well as independently
- Excellent writing skills, Proficient in Microsoft applications including excel
- Strong conflict resolution techniques Strong assessment and interviewing skills
- Report Writing
- Scheduling
- Microsoft Outlook
- Meeting Planning
- Clerical Support
- Calendar Management
- Office Administration
- Invoice Processing
- Data Entry
- Data Organization
References
- Dr. Marie Keith, 570-688-7717
- Margaret Herring, 914-751-4548
Timeline
Administrative Assistant III
Albert Einstein College of Medicine
05.2023 - Current
Child Protective Specialist
Administration for Children Services
04.2019 - 04.2023
Administrative Support Team / HR Associate
Macy's
05.2016 - 05.2017
Office manager / Medical biller
Soho Pediatric Group
05.2006 - 05.2017
B.A - Family Science- Human Services & Development, Minor in Psychology -
Montclair State University
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