Tiffany Haynes
Bronx,N.Y.
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant III
Albert Einstein College of Medicine
The Bronx, NY
05.2023 - Current
- Work collaboratively with the Block Leaders, course directors, and Office of Medical Education, on ensuring efficient delivery of the curriculum.
- Provide support to the block leaders in the curricular roles, which includes scheduling meetings, creating doodle polls, taking minutes, as necessary.
- Assist block leaders with creation of the curriculum calendar and course schedules.
- Provide administrative support to course directors of the Integration/ Intersession, and Health System Science & Health Equity longitudinal courses across all 4 years of the curriculum.
- Assist the course directors with scheduling their sessions, updating and linking google docs to Canvas; updating powerpoint presentations for each session.
- Independently creates student groups that align with the number of facilitators; reserves spaces for in-person sessions and/or create links for virtual sessions; helps students and facilitators navigate to their assigned groups during virtual sessions; sends email reminders to facilitators and students about the dates, times, and location, i.e., in-person or virtual, for each session. Completes other administrative tasks, as requested by the course director.
- Provide support for other longitudinal courses, as requested.
- Securing supplies, managing group assignments, proctoring exams.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Child Protective Specialist
Administration for Children Services
The Bronx, NY
04.2019 - 04.2023
- Maintained accurate and timely computerized records of all case information
- Enhanced child safety by conducting thorough home assessments and evaluating potential risks.
- Improved family dynamics through the development and implementation of tailored service plans.
- Conducted comprehensive investigations into allegations of child abuse and neglect, ensuring timely resolutions.
- Moved children into protective custody or foster care as ordered by attorney general
- Testified in court proceedings, effectively presenting findings from investigations to inform legal decisions.
- HHS, PATH, LTS, ATS etc.
- Provided support and resources to families in crisis, promoting positive outcomes for children involved.
Administrative Support Team / HR Associate
Macy's
New York, NY
05.2016 - 05.2017
- Coordinate all functions of the hiring process including prescreening applicants
- Enhanced employee satisfaction by implementing effective talent acquisition strategies.
- Streamlined onboarding processes for improved employee retention and engagement.
- Perform money room functions, balancing the vault as well as performing other cash functions daily throughout the store
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Use of Crystal reports, Kronos, PeopleSoft, Taleo.
Office manager / Medical biller
Soho Pediatric Group
New York, NY
05.2006 - 05.2017
- Purchased office supplies, manage physician credentialing, interview front desk personnel, resolve patient issues and manage miscellaneous office samples
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Research and resolve payment errors, rejections, and various issues
- Coordinate invoicing for 4 physicians
- Manage schedules for 4 physicians.
Education
B.A - Family Science- Human Services & Development, Minor in Psychology -
Montclair State University
Montclair, N.J.01.2018
Skills
- Excellent communication skills
- Empathetic, assertive, excellent interpersonal skills
- Excellent research skills, detail oriented
- Strategic planner with the ability to create the best possible outcome
- Ability to work as a member of a team as well as independently
- Excellent writing skills, Proficient in Microsoft applications including excel
- Strong conflict resolution techniques Strong assessment and interviewing skills
- Report Writing
- Scheduling
- Microsoft Outlook
- Meeting Planning
- Clerical Support
- Calendar Management
- Office Administration
- Invoice Processing
- Data Entry
- Data Organization
References
- Dr. Marie Keith, 570-688-7717
- Margaret Herring, 914-751-4548
Timeline
Administrative Assistant III
Albert Einstein College of Medicine
05.2023 - Current
Child Protective Specialist
Administration for Children Services
04.2019 - 04.2023
Administrative Support Team / HR Associate
Macy's
05.2016 - 05.2017
Office manager / Medical biller
Soho Pediatric Group
05.2006 - 05.2017
B.A - Family Science- Human Services & Development, Minor in Psychology -
Montclair State University