Tiffany Hays
Little Rock,Arkansas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Newspaper Writer
Saline Courier
01.2024 - 04.2025
- Developed engaging content for diverse platforms, enhancing brand visibility and audience engagement.
- Conducted thorough research to ensure accuracy and credibility of written materials, maintaining high standards.
- Collaborated with cross-functional teams to align messaging strategies and optimize content delivery.
- Edited and proofread articles, ensuring clarity, consistency, and adherence to style guidelines.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Brainstormed ideas to create useful content for clients.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Organized material to research and complete writing tasks.
- Conducted interviews with subject matter experts to generate topics.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
High School English Teacher
Premier High School
09.2022 - 12.2023
- Developed engaging lesson plans that aligned with state standards and fostered critical thinking.
- Implemented innovative teaching strategies to enhance student engagement and comprehension.
- Collaborated with colleagues to refine curriculum and improve instructional practices across the department.
- Organized extracurricular activities that promoted literacy and encouraged a love for reading among students.
- Analyzed student performance data to identify trends and inform targeted interventions for academic improvement.
- Facilitated parent-teacher conferences to discuss student progress and collaboratively set educational goals.
- Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.
- Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
- Served as a positive role model for students, demonstrating respect, empathy, and professionalism in all interactions.
- Fostered a love of literature among students by introducing engaging texts from diverse genres, authors, time periods, and cultures.
Customer Service Representative
FIS
01.2020 - 08.2020
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining service quality and efficiency.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Utilized CRM software to track interactions and ensure accurate record-keeping.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Patient Services Representative
Complete Care
07.2017 - 03.2019
- Answer incoming calls and respond to patients’ questions about their insurance and medical bills
- Access client systems to obtain information about insurance payments
- Make outgoing calls to obtain payments for medical bills and set up payment arrangements, if necessary
- Managed patient inquiries, providing accurate information regarding services and insurance coverage.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Substitute Teacher
Kelly Services
09.2016 - 05.2017
- Execute teachers’ lessons plans and maintain control of the classroom
- Make children feel secure in the absence of their teacher
- On the rare occasion a teacher had no plan in place, improvise plan for the day based on age and grade level.
Toddler Teacher
Lakewood United Methodist- Mother's Day Out
08.2015 - 10.2016
- Maintain a safe play environment.
- Dress children and change diapers.
- Observe and monitor children's play activities.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Sanitize toys and play equipment.
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
- Assist in preparing food and serving meals and refreshments to children.
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
- Create developmentally appropriate lesson plans.
- Read to children and teach them simple painting, drawing, handicrafts, and songs.
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
- Regulate children's rest periods.
- Organize and store toys and materials to ensure order in activity areas.
- Give parents peace of mind by providing a safe, warm environment for their children
Events Team Member
Bass Pro Shop
10.2014 - 07.2015
- Greet families as they arrived at various events, hosted by Bass Pro Shop.
- Direct visitors to activities and answer any questions they may have about the event or the store.
- Interacted with customers, particularly children, as they participated in holiday festivities. Duties included dressing as an elf for Christmas; playing games with families; hosting an Easter egg hunt, and fishing for the Fourth of July, among other things.
Bill Collector
International Computer Systems
07.2006 - 01.2007
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their accounts.
- Record information about financial status of customers and status of collection efforts.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Receive payments and post amounts paid to customer accounts.
Advertorial Coordinator
The Arkansas Democrat-Gazette
02.2005 - 01.2006
- Prepare, rewrite and edit copy to improve readability, or supervise others who do this work.
- Verify facts, dates, and statistics, using standard reference sources.
- Read copy or proof to detect and correct errors in spelling, punctuation, and syntax.
- Develop story or content ideas, considering reader or audience appeal.
- Review and approve proofs submitted by composing room prior to publication production.
- Supervise and coordinate work of reporters and other editors.
- Plan the contents of publications according to the publication's style, editorial policy, and publishing requirements.
- Oversee publication production, including artwork, layout, computer typesetting, and printing, ensuring adherence to deadlines and budget requirements.
- Assign topics, events and stories to individual writers or reporters for coverage.
- Confer with management and editorial staff members regarding placement and emphasis of developing news stories.
- Interview and hire writers and reporters or negotiate contracts, royalties, and payments for authors or freelancers.
Patient Representative
Baptist Medical Center-Little Rock
06.2004 - 02.2005
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Maintain knowledge of community services and resources available to patients.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Admitted patients to the emergency room by collecting their insurance and general information after triage.
- Worked as a liaison between medical staff and families
Education
High School Diploma -
West Side High School
Greers Ferry, AR05.2000
B.A. - Mass Communications
Ouachita Baptist University
Arkadelphia, AR12.2003
Master of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH08-2022
Skills
- Editing
- Grammar usage
- Strong research skills
- Research
- Content creation
- Idea brainstorming
- Effective writing
- Content editing
- Creative Writing
- Exceptional storytelling
- Copywriting
- Content development
- Fact-checking
- Proofreading
- Audience engagement
- Creative collaboration
Timeline
Newspaper Writer
Saline Courier
01.2024 - 04.2025
High School English Teacher
Premier High School
09.2022 - 12.2023
Customer Service Representative
FIS
01.2020 - 08.2020
Patient Services Representative
Complete Care
07.2017 - 03.2019
Substitute Teacher
Kelly Services
09.2016 - 05.2017
Toddler Teacher
Lakewood United Methodist- Mother's Day Out
08.2015 - 10.2016
Events Team Member
Bass Pro Shop
10.2014 - 07.2015
Bill Collector
International Computer Systems
07.2006 - 01.2007
Advertorial Coordinator
The Arkansas Democrat-Gazette
02.2005 - 01.2006
Patient Representative
Baptist Medical Center-Little Rock
06.2004 - 02.2005
B.A. - Mass Communications
Ouachita Baptist University
High School Diploma -
West Side High School
Master of Arts - Creative Writing
Southern New Hampshire University