Hi, I’m
Tiffany Hedrick
Manager
Olympia,WA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
years of professional experience
1
Certification
Work History
Northwest Endodontic Specialists
Lead Dental Assistant
07.2021 - 07.2024
Job overview
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Northwest Endodontic Specialists
Dental Assistant
12.2019 - 07.2021
Job overview
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
North Island Medical
Receptionist
01.2018 - 03.2019
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Island Drug
Durable Medical Equipment Technician
10.2016 - 11.2017
Job overview
- Verified insurance and communicated coverage to staff and patients.
- Trained five staff members on current Medicare regulations and guidelines.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Provided exceptional customer service by responding promptly to inquiries from patients, families, and healthcare professionals regarding the use or maintenance of durable medical devices.
- Developed strong professional relationships with vendors and suppliers for expedited delivery of replacement parts or accessories needed during repair activities, minimizing downtime for patients relying on essential medical devices.
West Haven Nursing Home
CNA
10.2012 - 06.2016
Job overview
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Northwest Endodontic SpecialistsOlympia, WA
No Degree from Certified Dental Assistant
12.2019
DMACCAnkeny, IA
No Degree from Certified Nursing Assistant
08.2012
Skills
- Dental office administration
- Team Leadership
- Complex Problem-Solving
- Staff Management
- Strategic Planning
Certification
Certified Dental Assistant
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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