Tiffany Heindl
Miami,FL
Summary
Energetic, motivating, and dedicated retail director with 15+ years of elevated multi-unit management in luxury environments leading 70+ associates. Proven ability to drive high level client engagement in stores, business performance through strategic financial planning, KPI's, P + L and strong talent development of associates in all roles, with a focus on inclusive and diverse environments. Proven ability to ensure brand presence virtually, in stores and within communities in multiple regions. High level influence and development of new opportunities to support exceeding company expectations.
Overview
11
11
years of professional experience
Work History
Director Retail
Ralph Lauren
Miami, FL
01.2024 - Current
- Strategic director level leadership with a strong emphasis on inspirational coaching and development of associates to drive results
- Goal focused through leadership of associates on elevated client experience, both in store and through in home styling and enhancing client loyalty, driving associates to exceed sales targets
- Inspirational management of million-dollar books, with a strong focus on CRM tools to exceed goals through appointments and events
- Executive level communication and collaboration providing corporate partners feedback including identifying product opportunities, best in class visual experiences throughout stores, CRM and operational callouts
- Talent focused in store through succession planning and within market by building connections for future roles
Regional Sales Director
Vince
Miami, FL
01.2022 - 01.2024
- Multi-store management of 26 stores in high volume markets, 1 international with a sales target of $30+M in total sales; Managing AM's + DM's
- Successful implementation of key company initiatives through motivating virtual and in store visit presence
- Strong collaboration with corporate partners to drive success in multiple markets including Planning, Marketing, Visual, HR, Op's, and IT
- Actionable business plans to react to market trends to achieve monthly, quarterly, yearly sales goals and CRM retention
- Extensive experience with NSO's, relocations and targeting of emerging markets
- Support succession planning of all associates through high level coaching
- Significant experience supporting and driving marketing events, consignments, trunk shows and live stream styling
District Manager Central
Vince
Miami, FL
01.2015 - 01.2022
- Multi-store management of 17 stores in high volume markets including Texas, Chicago, Florida, and London with over $16.6M in total sales
- Implemented strategic initiatives to exceed sales and achieve yearly top line sales consistently
- Effective insight into market trends for profitable product planning and allocations
- Set an example of strong in store client experience through hands on store visits, leading company store environment initiatives
Department Manager
Neiman Marcus
Miami, FL
01.2014 - 01.2015
- Sales floor manager across multi departments including Handbags, Ladies' Shoes, and Contemporary Departments
- Demonstrated the ability to lead and effectively manage large teams to achieve high performance results
- Strong communication skills, including leading daily store meetings of a diverse group of varying size
- Developed a hands-on motivational approach to clientele management resulting in increased client dollars
- Implementation of internal department LP procedures to reduce shrink
Education
Bachelor of Arts - Business Administration
Miami Dade College
Miami, FL06-2004
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- POS Systems
- People management
- Cross-functional team leadership
- Budget control
- Staff management
- Leadership development
- Coaching and mentoring
- Employee development
- Goal setting
Hobbies and Interests
- Fashion
- Travel
- Mentorship
- Volunteer Work
- Swimming
References
- Russell Gardiner, West Regional Director, VINCE, 707-327-8328, rgardiner@vince.com
- Tammy Tengco, Vice President Retail, Rag & Bone, 408821-6254, tammy.tengco@ragbone.com
Awards
- DEI Leader, VINCE, Crafted first ever company training, led coffee chats and town hall calls.
- MVP, VINCE, 2016/2018, Awarded by nomination of multiple associates within the organization recognizing excellence in leadership.
- NM Best, Neiman Marcus, 2015, Nominated for 'inspirational attitude creating a positive team environment'.
Timeline
Director Retail
Ralph Lauren
01.2024 - Current
Regional Sales Director
Vince
01.2022 - 01.2024
District Manager Central
Vince
01.2015 - 01.2022
Department Manager
Neiman Marcus
01.2014 - 01.2015
Bachelor of Arts - Business Administration
Miami Dade College