Tiffany Henderson
Spotsylvania,VA
Summary
Experienced Customer-focused professional with over 10 years of history in exceeding company goals utilizing customer preferences. Excellent reputation for resolving problems and improving customer satisfaction with personable and open-style.
Overview
7
7
years of professional experience
Work History
Relocation Coordinator
Housing Opportunities Unlimited
2019.07 - 2021.09
- Relocated over 2000 displaced residents to temporary and permanent housing within time restraints ranging from 3 months- 1 year
- Quickly adapted to COVID restrictions during relocation and developed a COVID-19 10-page relocation plan that enabled the successful in-place rehabilitation of 222 older adult senior apartments
- Negotiated vendor contracts and remained under or within budget (i.e moving companies, temporary housing units, storage, cleaning companies)
- Established communication with local school districts to arrange local transportation for residents' children
- Streamlined appropriate notices to vendors, clients, and affected households via email, phone and door-to-door regarding relocation such as GIN, NOE, 30-day notice
- Collaborated the flow of information between Management, the Client, Construction, and each Resident via efficient documentation, notices and through weekly virtual meetings (zoom and team meetings)
- Position Duties: Provide relocation advisory services to families in DMV area in affordable and mixed-income communities due to rehabilitation, in compliance with Government, state, and county regulations where applicable such as the Uniform Relocation Act, or URA
- Main Objective: Develop detailed relocation plans and relocation budget templates to successfully rehabilitate and relocate families within proposed budget
Recreation Coordinator
Goodwin House Bailey's Crossroads
2016.07 - 2019.02
- Oversaw 100 older adults in assisted living and memory care skilled units
- Provided individually led and group focused therapeutic recreational activities
- Nominated twice for best new employee of the quarter within the first year and won once
- Boosted resident and family participation and engagement within 6 months of hire date from 1 resident to over 50 by the end of the first year
- Negotiated vendor contracts within monthly and annual budgetary guidelines (i.e, resident entertainment services, parties, dining, shopping, etc)
- Trained and recruited a steady stream of Urban Alliance Interns and volunteers
- Fostered interdepartmental support by orchestrating two holiday events with sister facility yearly
- Facilitated Inter-generational programming between local Montessori schools and memory centers
- Strengthened Dementia programming by collaborating with employees at the DC museum to provide our residents with art meditations
- Self-starter: implemented new and exciting committee meetings and social activities such as outings to the White House and therapeutic activities like meditation and life skill stations
- Detailed and task-oriented: Created successful metric records of activity assessments, record attendance, event evaluations, staff and resident run forums
Interim Director/Activities Assistant
Woodbine Rehabilitation & Healthcare
2015.06 - 2016.01
- Voted Interim Activity Director by staff and supervised 3 employees, led Activity Council meetings, and in charge of budgeting for activities department
- Prepared an average of 5 weekly new admissions and updated an average of 3 daily quarterly, significant change and annual assessments using EHRs
- Revamped regular board games into "live" action version games and noticed an 10% increase in resident participation
- Conducted interviews and assisted in the hiring of one new staff member for our acute skilled nursing floor
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
Certified Med Technician- Resident Manager
Autumn Meadows
2013.12 - 2015.03
- In-home Medical technologist responsible for overseeing and providing ADLs (activities of daily living) for five (5) residents in assisted living facility.
- Immediately took charge of organizing assisted living facility and noticed inconsistencies within documentation and informed supervisor and nursing team. All resident documentation and medication were corrected within 2 weeks of hire.
- Corresponded weekly with families, doctors and nurses to confirm patient medical history, current insurance, and health/medication status changes
- Measured patient vital signs daily such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment.
Education
Bachelor of Science - Social Work
Bethany College
Skills
- Resident Support
- Medical Terminology
- Documentation
- Microsoft Word
- Dementia Care
- Administrative experience
- Clerical experience
- Facility Purchases
- Data collection
- LIHTC/Landlord-tenant law/Property management
- Negotiation
- Recreational Program Planning
- Customer and Service-Oriented
- Customer Needs Assessments
- Responding to Difficult Customers
- Customer and Service-Oriented
- Excellent Attention to Detail
- Microsoft Access
- Inbound and Outbound Calling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Thinking on purpose- that's what deliberate creating is."
Timeline
Relocation Coordinator
Housing Opportunities Unlimited
2019.07 - 2021.09
Recreation Coordinator
Goodwin House Bailey's Crossroads
2016.07 - 2019.02
Interim Director/Activities Assistant
Woodbine Rehabilitation & Healthcare
2015.06 - 2016.01
Certified Med Technician- Resident Manager
Autumn Meadows
2013.12 - 2015.03
Bachelor of Science - Social Work
Bethany College
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