Tiffany Hendricks
Orange
Summary
Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment.
Overview
8
8
years of professional experience
Work History
Centralized Scheduling
G5
03.2023 - Current
- Answer high volume telephone calls.
- Scheduling veterans appointments.
- Triaging calls to the appropriate staff inside or outside of the unit.
- Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- Assistance in resolving problems affecting clinical team members.
- Veterans Affairs
- Developed and maintained scheduling systems to optimize resource allocation.
- Streamlined appointment processes, reducing conflicts and improving client satisfaction.
Call Center Representative
Advanced Vascular Associate
01.2022 - 03.2023
- Managed high-volume inbound calls, ensuring efficient resolution of patient inquiries and concerns.
- Collaborated with healthcare teams to schedule appointments, enhancing patient access to vascular services.
- Trained new representatives on call handling procedures, fostering a collaborative team environment.
- Communicate effectively between hospitals and office healthcare team
- Preparing patient chart
- Insurance verification and eligibility checks.
- Other administrative miscellaneous tasks.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Medical Receptionist
Hackensack Meridian Mountainside
07.2021 - 01.2022
- Maintained accurate patient records and updated information in electronic health record systems for compliance purposes.
- Answer inbound calls to the practice, as well as, greet vendors and set vendor appointments by conveying messages in writing, electronically, and verbally.
- Scheduled appointments using EMR systems, confirming details with patients to minimize scheduling conflicts.
- Managed patient check-in and check-out processes, ensuring efficient workflow and optimal patient experience.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Unit Secretary
CareOne LTACH
06.2018 - 12.2021
- Maintain a current file/listing of residents by name, room number, and emergency phone numbers of on call personnel, department extensions, key personnel, etc.
- Managed patient records and maintained confidentiality in compliance with HIPAA regulations.
- Coordinated communication between healthcare teams to streamline patient care processes.
- Assisted in maintaining inventory of office supplies and medical materials for efficient operations.
- Developed and implemented filing systems to improve document retrieval efficiency.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Patient Service Representative
Hackensack Meridian Pascack
06.2018 - 07.2021
- Review all upcoming patient appointments for insurance eligibility, referrals and other issues that may impact reimbursement.
- Acting as a liaison with patients, referrals, general practitioners, health care professionals, and patient's family member in a compassionate and kind manner.
- Relaying and confidentially communicating both verbally and in written form any notes, or questions patients may have.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated patient inquiries and resolved concerns, ensuring high levels of satisfaction.
- Verified insurance eligibility and coverage for patients.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
DEVRY UNIVERSITY
PARAMUS, NEW JERSEY06.2023
Skills
- Data entry proficiency
- Electronic health records
- Patient registration
- Epic
- Insurance Verification
- Typing: 85 WPM
- Maintaining confidentiality
- Deadline oriented
Timeline
Centralized Scheduling
G5
03.2023 - Current
Call Center Representative
Advanced Vascular Associate
01.2022 - 03.2023
Medical Receptionist
Hackensack Meridian Mountainside
07.2021 - 01.2022
Unit Secretary
CareOne LTACH
06.2018 - 12.2021
Patient Service Representative
Hackensack Meridian Pascack
06.2018 - 07.2021
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
DEVRY UNIVERSITY