Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Henriquez

New Rochelle

Summary

To gain employment where I can contribute my skills and experience in a well-established and stable environment.

Experienced with front desk management, emphasizing customer service excellence and team leadership. I have effective communication and organizational skills to ensure seamless operations maintaining a welcoming atmosphere.

Overview

12
12
years of professional experience

Work History

Front Desk Supervisor

The Residence Inn by Marriott
06.2017 - Current
  • Ensured that my front desk staff exceeded the expectations and satisfactory of our guests
  • Answered phone calls, booked/ canceled reservations, handled guest complaints, resolved issues,handled cash and credit card payments, bank deposits, and system balancing
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Conducted interviews for new hires
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.

Cashier

CVS Pharmacy
12.2016 - 04.2017
  • Provided Excellent customer service
  • Answered phone calls
  • Welcomed customers and helped them determine their needs
  • Restocked and organized merchandise
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints
  • Built relationships with customers to encourage repeat business.

Sales Representative

The Loop Sneaker Store
05.2013 - 06.2016
  • Exceeded sales goals and built relationships to gain loyal customers by offering excellent service
  • Organized workplace
  • Answered store phone calls
  • Greeted customers while quickly determining their needs
  • Provided customer service during the holiday season in a fast-paced environment
  • Handled apparel and shoe delivery's
  • Restocked and organized shoe inventory
  • Exceeded sales targets through effective planning and goal setting.

Teacher

Growing Minds of New York Day Care
02.2016 - 03.2016
  • Utilize appropriate language, interactions and positive discipline so the children can learn
  • Assist in instructing and supervising children in classroom activities
  • Monitored children to ensure safety at all times, and reported incidents when they occurred
  • Answered phone calls, questions about the day care, rates, and activities provided
  • Prepared food
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Education

Bachelors of applied Science - Criminal Justice

Monroe College
New Rochelle, NY

Skills

  • Excellent work ethic
  • Customer service
  • Organizational skills
  • Goal-oriented
  • Ability to handle multiple tasks
  • Proficient in Microsoft Word
  • Interpersonal communication skills
  • Proficient in PowerPoint
  • Data entry
  • Beginner in speaking Spanish
  • Cash handling and management

Timeline

Front Desk Supervisor

The Residence Inn by Marriott
06.2017 - Current

Cashier

CVS Pharmacy
12.2016 - 04.2017

Teacher

Growing Minds of New York Day Care
02.2016 - 03.2016

Sales Representative

The Loop Sneaker Store
05.2013 - 06.2016

Bachelors of applied Science - Criminal Justice

Monroe College
Tiffany Henriquez