Tiffany Henriquez
New Rochelle
Summary
To gain employment where I can contribute my skills and experience in a well-established and stable environment.
Experienced with front desk management, emphasizing customer service excellence and team leadership. I have effective communication and organizational skills to ensure seamless operations maintaining a welcoming atmosphere.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
The Residence Inn by Marriott
06.2017 - Current
- Ensured that my front desk staff exceeded the expectations and satisfactory of our guests
- Answered phone calls, booked/ canceled reservations, handled guest complaints, resolved issues,handled cash and credit card payments, bank deposits, and system balancing
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Conducted interviews for new hires
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Cashier
CVS Pharmacy
12.2016 - 04.2017
- Provided Excellent customer service
- Answered phone calls
- Welcomed customers and helped them determine their needs
- Restocked and organized merchandise
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints
- Built relationships with customers to encourage repeat business.
Sales Representative
The Loop Sneaker Store
05.2013 - 06.2016
- Exceeded sales goals and built relationships to gain loyal customers by offering excellent service
- Organized workplace
- Answered store phone calls
- Greeted customers while quickly determining their needs
- Provided customer service during the holiday season in a fast-paced environment
- Handled apparel and shoe delivery's
- Restocked and organized shoe inventory
- Exceeded sales targets through effective planning and goal setting.
Teacher
Growing Minds of New York Day Care
02.2016 - 03.2016
- Utilize appropriate language, interactions and positive discipline so the children can learn
- Assist in instructing and supervising children in classroom activities
- Monitored children to ensure safety at all times, and reported incidents when they occurred
- Answered phone calls, questions about the day care, rates, and activities provided
- Prepared food
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Bachelors of applied Science - Criminal Justice
Monroe College
New Rochelle, NYSkills
- Excellent work ethic
- Customer service
- Organizational skills
- Goal-oriented
- Ability to handle multiple tasks
- Proficient in Microsoft Word
- Interpersonal communication skills
- Proficient in PowerPoint
- Data entry
- Beginner in speaking Spanish
- Cash handling and management
Timeline
Front Desk Supervisor
The Residence Inn by Marriott
06.2017 - Current
Cashier
CVS Pharmacy
12.2016 - 04.2017
Teacher
Growing Minds of New York Day Care
02.2016 - 03.2016
Sales Representative
The Loop Sneaker Store
05.2013 - 06.2016
Bachelors of applied Science - Criminal Justice
Monroe College
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