To gain employment where I can contribute my skills and experience in a well-established and stable environment.
Experienced with front desk management, emphasizing customer service excellence and team leadership. I have effective communication and organizational skills to ensure seamless operations maintaining a welcoming atmosphere.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
The Residence Inn by Marriott
06.2017 - Current
Ensured that my front desk staff exceeded the expectations and satisfactory of our guests
Answered phone calls, booked/ canceled reservations, handled guest complaints, resolved issues,handled cash and credit card payments, bank deposits, and system balancing
Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Conducted interviews for new hires
Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Scheduled and assigned daily work and activities for team members.
Cashier
CVS Pharmacy
12.2016 - 04.2017
Provided Excellent customer service
Answered phone calls
Welcomed customers and helped them determine their needs
Restocked and organized merchandise
Assisted customers with returns, refunds and resolving transaction issues.
Resolved customer complaints
Built relationships with customers to encourage repeat business.
Sales Representative
The Loop Sneaker Store
05.2013 - 06.2016
Exceeded sales goals and built relationships to gain loyal customers by offering excellent service
Organized workplace
Answered store phone calls
Greeted customers while quickly determining their needs
Provided customer service during the holiday season in a fast-paced environment
Handled apparel and shoe delivery's
Restocked and organized shoe inventory
Exceeded sales targets through effective planning and goal setting.
Teacher
Growing Minds of New York Day Care
02.2016 - 03.2016
Utilize appropriate language, interactions and positive discipline so the children can learn
Assist in instructing and supervising children in classroom activities
Monitored children to ensure safety at all times, and reported incidents when they occurred
Answered phone calls, questions about the day care, rates, and activities provided
Prepared food
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Bachelors of applied Science - Criminal Justice
Monroe College
New Rochelle, NY
Skills
Excellent work ethic
Customer service
Organizational skills
Goal-oriented
Ability to handle multiple tasks
Proficient in Microsoft Word
Interpersonal communication skills
Proficient in PowerPoint
Data entry
Beginner in speaking Spanish
Cash handling and management
Timeline
Front Desk Supervisor
The Residence Inn by Marriott
06.2017 - Current
Cashier
CVS Pharmacy
12.2016 - 04.2017
Teacher
Growing Minds of New York Day Care
02.2016 - 03.2016
Sales Representative
The Loop Sneaker Store
05.2013 - 06.2016
Bachelors of applied Science - Criminal Justice
Monroe College
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