Tiffany Hernandez
New York
Summary
Detail-oriented professional with a Bachelor of Arts in Forensic Psychology and over 5 years of experience in healthcare, customer service, and administrative support. Proven track record in data management, client advocacy, and problem-solving. Strong interpersonal skills with a commitment to providing high-quality service and support to diverse populations.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Easy Touch Home Care Inc.
Brooklyn, NY
01.2020 - Current
- Provide comprehensive daily living support, including bathing, dressing, and grooming, ensuring patient dignity and comfort.
- Manage household operations including meal preparation, laundry services, and running essential errands.
- Maintain a safe and organized living environment through consistent housekeeping.
- Monitor patient well-being and provide emotional support and companionship.
Customer Service Associate
Dyckman Senior Citizens Center
New York, NY
06.2018 - 08.2018
- Facilitated daily operations by managing resident records and filing systems.
- Handled cash transactions and inventory stocking for the center's retail products.
- Coordinated food service delivery to seniors, ensuring a welcoming and efficient environment.
Sales & Administrative Representative
Farmers Insurance
New York, NY
10.2017 - 12.2017
- Conducted field inspections of vehicles, capturing mileage and photographic evidence for insurance processing.
- Managed office administrative tasks including phone correspondence, appointment scheduling, and file organization.
- Processed financial transactions and executed bank runs with high accuracy and reliability.
Administrative Support / Customer Service
Inwood Community Services
New York, NY
06.2016 - 08.2016
- Streamlined office workflow by organizing sensitive paperwork and handling client files.
- Managed a high volume of phone inquiries, providing clear information and routing calls to appropriate departments.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY12.2024
Skills
- Analysis & Research: Forensic psychological principles, data analysis, root-cause problem solving
- Communication: Interpersonal communication, conflict resolution, active listening
- Administration: Records management, appointment scheduling, digital filing, cash handling
- Technology: Proficient in Microsoft Office Suite, data entry, and adaptive digital tools
- Attributes: Highly reliable, adaptable to fast-paced environments, and strong desire for continuous professional growth
Timeline
Home Health Aide
Easy Touch Home Care Inc.
01.2020 - Current
Customer Service Associate
Dyckman Senior Citizens Center
06.2018 - 08.2018
Sales & Administrative Representative
Farmers Insurance
10.2017 - 12.2017
Administrative Support / Customer Service
Inwood Community Services
06.2016 - 08.2016
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice