Tiffany Hickman
Glade Spring,VA
Summary
Dedicated bar assistant with proven expertise in enhancing customer satisfaction through effective communication and efficient service. Strong organizational skills in inventory management and team collaboration drive operational success.
Results-driven professional with extensive experience in the food and beverage industry. Skilled in problem-solving, time management, and training staff to ensure high-quality service. Committed to fostering positive relationships with customers and colleagues alike.
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Organized Dining Room Attendant offering [Number] years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Bar Assistant
Fiddlers
Abingdon, VA
12.2025 - Current
- Managed bar inventory and ensured timely restocking of supplies.
- Assisted in crafting specialty cocktails, enhancing customer satisfaction.
- Trained new staff on bar procedures and customer service techniques.
- Implemented efficient workflows to improve service speed during peak hours.
- Developed and maintained positive relationships with regular patrons.
- Coordinated with kitchen staff to ensure timely food and drink service.
- Monitored compliance with health and safety regulations within the bar area.
- Enhanced customer satisfaction by providing efficient and friendly service at the bar.
- Collaborated with kitchen staff to coordinate food orders and maintain smooth communication between front-and back-of-house teams.
- Ensured customers'' needs were met promptly by anticipating their requests and responding quickly to inquiries or concerns.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Assisted in inventory management for optimal stock levels and reduced waste.
- Supported a positive work environment by maintaining open communication with colleagues and actively addressing any issues or concerns as they arose.
- Assisted in setting up and breaking down bar area for special events.
Host, Cook, Prep
Applebee's Grill + Bar
Wytheville, VA
12.2022 - 03.2024
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed waitlist efficiently, optimizing seating arrangements to minimize guest wait times.
- Coordinated with kitchen and serving staff to communicate guest needs and special requests.
- Trained new hosts on company protocols and customer service best practices.
- Monitored dining area for cleanliness and organization, enhancing overall guest experience.
- Resolved guest concerns promptly, maintaining high levels of satisfaction and loyalty.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Prepared and cooked menu items following Applebee's quality standards and recipes.
- Operated kitchen equipment, ensuring proper safety and sanitation protocols were maintained.
- Monitored inventory levels, assisting in ordering supplies to minimize waste and ensure availability.
- Implemented improvements in food presentation to elevate guest satisfaction and appeal.
- Coordinated with front-of-house staff to ensure timely service during peak hours.
- Maintained cleanliness of workstations, adhering to health regulations and safety guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
Shift Manager
McDonald's
Chilhowie, VA
02.2012 - 07.2017
- Supervised team of crew members to ensure efficient operations and high-quality service.
- Trained and mentored new employees on procedures and customer service standards.
- Managed inventory levels, ensuring stock availability while minimizing waste.
- Implemented training programs that enhanced employee performance and engagement.
- Developed schedules to optimize staffing levels during peak hours for improved service speed.
- Conducted regular audits to maintain compliance with health and safety regulations.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Analyzed sales data to identify trends, driving strategic decisions for promotional activities.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
Bagger
Burger King
Abingdon, VA
01.2005 - 03.2009
- Operated cash register efficiently, processing customer transactions accurately.
- Packaged food orders promptly to ensure timely service during peak hours.
- Maintained cleanliness of work area, adhering to health and safety standards.
- Collaborated with team members to streamline order preparation processes.
- Assisted with maintaining clean and organized store appearance.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in training new staff on best practices for bagging and customer service.
Education
High School Diploma -
Highlands Community College
Abingdon, VA11-2026
No Degree -
Patrick Henry High School
Glade Spring, VA05-2010
Skills
- Cleanliness maintenance
- Order taking
- Stock rotation
- Drink preparation
- Hygiene standards
- Efficient multitasking
- Cleaning and sanitation
- Cleaning proficiency
- Flexible schedule
- Bussing tables
- Facility cleaning
- Waste reduction
- Supply replenishment
- Clearing tables
- Dishwashing and sanitization
- Equipment handling
- Teamwork
- Customer service
- Problem-solving
- Time management
- Cleaning and sanitizing
- Cleaning
- Excellent communication
- Customer satisfaction
- Customer service excellence
- Team leadership
- Active listening
- Effective communication
- Team collaboration
- Organizational skills
- Guest service
- Safety awareness
- Food safety
- Decision-making
- Cash handling
- Customer engagement
- Safe food handling
- Cleaning procedures
- Cash register operation
- Task prioritization
- Sanitation practices
- Food service
- Kitchen operations
- Self motivation
- Employee training
- Conflict resolution
- Food presentation
- Analytical thinking
- Interpersonal skills
- Goal setting
- Complaint handling
- Professionalism
- Interpersonal communication
- Quality control
- Stock replenishment
- Table clearing
- Kitchen communication
- Physical stamina
Timeline
Bar Assistant
Fiddlers
12.2025 - Current
Host, Cook, Prep
Applebee's Grill + Bar
12.2022 - 03.2024
Shift Manager
McDonald's
02.2012 - 07.2017
Bagger
Burger King
01.2005 - 03.2009
High School Diploma -
Highlands Community College
No Degree -
Patrick Henry High School