Tiffany Hicks
Spokane,WA
Summary
Dynamic professional with a proven track record at American Behavioral Health Systems, enhancing operational efficiency and boosting team morale. Skilled in problem-solving and customer service, I implemented process improvements that increased customer retention and employee engagement. Known for fostering high achievement collaboration and maintaining high standards in fast-paced environments.
Overview
23
23
years of professional experience
Work History
BHT
American Behavioral Health Systems
11.2020 - 09.2024
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
HCC
American Behavioral Health Systems
11.2020 - 09.2024
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Supervisor
American Behavioral Health Systems
11.2020 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Children’s Coach
Usa Wrestling - Washington
01.2004 - 06.2021
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Taught children basic skills, building strong foundations, meeting each child where they are at while training them to delivery at their very best with a positive fun attitude. Building respectful character and positive discipline.
Owner/Operator Truck Driver
Andy’s Radical Radials
07.2001 - 12.2019
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Education
Certifications -
Napavine High School
Napavine, WASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Time management
Timeline
BHT
American Behavioral Health Systems
11.2020 - 09.2024
HCC
American Behavioral Health Systems
11.2020 - 09.2024
Supervisor
American Behavioral Health Systems
11.2020 - 09.2024
Children’s Coach
Usa Wrestling - Washington
01.2004 - 06.2021
Owner/Operator Truck Driver
Andy’s Radical Radials
07.2001 - 12.2019
Certifications -
Napavine High School
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