Tiffany Hicks
Newport News,VA
Summary
A very dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Data Entry Associate
AH Environmental Consultants
11.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Located and corrected data entry errors and reported to management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Verified accuracy of data before transcribing.
- Added documents to file records and created new records to support filing needs.
- Identified data entry errors and reported to necessary departments.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Entered data into [Type] system according to formatting standards.
- Obtained scanned records and uploaded into database.
- Compiled information and input into [Type] database.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Received incoming calls and handled data requests from internal stakeholders.
- Evaluated source documents to locate information needed for each data entry field.
Hairstylist
Great Clips
06.2017 - Current
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Permed, relaxed and bleached hair for customers daily.
- Distributed business cards outside of salon to generate new business.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Completed in-home services for elderly clients unable to travel to salon.
- Escorted guests to and from treatment rooms for specialty salon services.
- Mixed pigments and used proper techniques to achieve desired color.
Dental Front Office Receptionist
Chung Family Dental
09.2021 - 11.2022
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
CSR, Sales
Vacation Village Resorts
10.2020 - 08.2021
- Educated associates on market trends and stayed up-to-date on forecasts.
- Prepared large cash deposits with zero discrepancies.
- Developed, marketed and sold full range of products and support services.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Solved customer challenges by offering relevant products and services.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
CSR
Maximus
09.2019 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Processed [Number] invoices each [Timeframe] and mailed documentation to clients.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Took copayments and compiled daily financial records.
- Used [Software] to schedule appointments.
- Generated monthly statements to check outstanding balances.
Education
Associate of Science - Medical Records Administration
University of Phoenix
Phoenix, AZ06.2023
Cosmetology - Cosmetology
Kenneth Shuler School of Cosmetology
Rock Hill, SC09.2012
High School Diploma -
Andrew Jackson High School
Kershaw, SC06.2008
Skills
- Data Entry Accuracy
- Patient Charting
- Document Management and Storage
- Data Verification
- Scheduling Databases
- Data Entry Software
- Compiling Statistics
- Alphanumeric Entry
- Special Projects
- Critical Thinking
- Collecting Information
- Data Review
- Standard Operating Procedures Understanding
- Error Identification
- Word Processing
- Database Uploading
- Data Transcription
- Project Tracking
- Order Entry
- Verifying Data Accuracy
- Maintaining Confidentiality
- Purchase Orders
- Product Inventories
- Billing Codes
- Reminder Calls
- Client Information Databases
- Office Supplies and Inventory
- Special Requests
- Managing Multiple Priorities
- Customer Retention
- Balance Sheets
- Microsoft PowerPoint
- Status Updates
- Updating Client Data
- User Experience
- Information Updates
- Records Retention
- Office Organization
- Clerical Support
- Employee Timesheet Processing
- Health Programs
- Digital Databases
- Source Documentation
- Adobe InDesign
- Resource Allocation
- Data Reconciliation
- Keyboard Entry
- Filing
- Document Quality
- Patient Confidentiality and Data Security
- Gathering Information From Patients
- Call Transfers
- Call Center Customer Service
- Bookkeeping Support
- Upbeat and Positive Personality
- Insurance Verification
- Registration and Scheduling
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- System Updates
- Family Medicine
- Order and Refund Processing
- Calm and Professional Under Pressure
- Resolving Problems
- Patient Greeting
- Appointment Confirmation
- HIPAA Guidelines
- Insurance Information Collection
- Patient Flow
- Pre-Employment Screening
- Responding to Difficult Customers
- Upselling Products and Services
- Interpretation and Translation Services
Timeline
Data Entry Associate
AH Environmental Consultants
11.2022 - Current
Dental Front Office Receptionist
Chung Family Dental
09.2021 - 11.2022
CSR, Sales
Vacation Village Resorts
10.2020 - 08.2021
CSR
Maximus
09.2019 - 09.2020
Hairstylist
Great Clips
06.2017 - Current
Associate of Science - Medical Records Administration
University of Phoenix
Cosmetology - Cosmetology
Kenneth Shuler School of Cosmetology
High School Diploma -
Andrew Jackson High School