Tiffany Hightower
Sound Beach,NY
Summary
My experience within healthcare has grown immensely with time. I enjoy the variety in both roles as an instructor as well as in the field as a medical assistant and phlebotomist. I have greatly benefited from experiences and training that I have been introduced to over the years and I am very excited to continue to build. Having cross training in both administrative and clinical competencies has enhanced my role placement as well. Having the ability to work both front and back end in medical practices over the years has expanded my understanding of the importance of functionality within both roles. Being an instructor has allowed me to train the next generation of allied health. The ability to foster a positive learning environment conducive to success has been very rewarding .
Overview
17
17
years of professional experience
1
1
Certification
Work History
Instructor CMA Lab Coordinator
Suffolk Community College
- Prepare and provide all lecture, laboratory, administrative and clinical instruction according to the required curriculum for the CMA, EKG, and Phlebotomy programs
- Introduce students to anatomy and physiology of the body as well as medical terminology for use in communication within the health care facilities and medical community throughout various healthcare communities/
- Follow current course outlines, objectives, and evaluation mechanisms for the program and/or develop such when indicated
- Monitor all outcomes for homework, classwork, tests, quizzes to ensure all students are grasping skills being introduced as well as troubleshoot any challenges communicated
- Provide educational assistance to students during regularly scheduled times (i.e
- Office hours) or by appointment
- Maintain professional expertise by faculty developments through inservice to meet accreditation standards by attending educational seminars, reading current literature, and attending online courses
- Create and implement lab assignments to correlate with lecture.
Instructor CMA/Phlebotomy/EKG
Eastern Suffolk Boces
09.2023 - Current
- Prepare and provide all lecture, laboratory, administrative and clinical instruction according to the required curriculum
- Introduce students to anatomy and physiology of the body as well as medical terminology for use in communication within the health care facilities and medical community throughout career
- Introduce and train students to the EHR program (medisoft, med manager, etc) as well as microsoft office suites to be utilized for data entry within both administrative and clinical practice scopes in preparation for drafting memos, agendas, flyers, meeting minutes, powerpoint presentations, etc
- Train students in acute wound care technique and minor surgical procedures, vital signs, ekg, Urinalysis, as well as other clinical components within scope of practice
- Follow current course outlines, objectives, and evaluation mechanisms for the program
- Maintain a lesson plan of daily instructional events
- Monitor student attendance and retention
- Grading assignments, returning graded assignments to students, and assigning final grades for all students in a timely manner
- Provide educational assistance to students during regularly scheduled times (i.e., office hours) or by appointment
- Substitute in classes when necessary
- Advise students as it relates to school policies, satisfactory performance, etc
- Maintain professional appearance
- Maintained professional expertise (faculty development) to meet accreditation standards by attending educational seminars, reading current literature, attending online courses, etc
- Serve on committees (e.g., curriculum development, retention, etc) as assigned based upon expertise or campus needs.
Phlebotomist OMC / Covid Testing Center Coordinator
Brookhaven National Lab
04.2021 - Current
- Maintain/modify daily schedule to conduct testing on employees as needed in OMC, as well as covid testing center
- Perform various tests including hearing, vision, and EKG’s for employees based on role as needed
- Perform phlebotomy on an as needed while adhering to guidelines set and maintained by DOE and DOH
- Enter vital signs, lab results, and updated baselines in OHM EHR system for employees as needed to communicate data to clinicians for use in employee records, ordered based on role requirements
- Built workflows for daily operations (covid testing center)
- Create/maintain daily schedule for employee testing(testing center)
- Ongoing use of microsoft office suites for various data entry and monitoring processes including: excel, word, power point, as well as other on a case by case basis, including sharing data between departments
- Attended weekly meeting with OMC, HR and other departments as needs arise
- Research, Order, track office supplies, and equipment, process guest passes, communicate with vendors on as needed basis for equipment calibration, specimen pick up and installation within the OMC.
Instructor Medical Assistant /Phlebotomy
Nassau Boces Adult Ed Program
09.2021 - 02.2023
- Prepare and provide all lecture, laboratory, administrative and clinical instruction according to the required curriculum
- Introduce students to anatomy and physiology of the body as well as medical terminology for use in communication within the health care facilities and medical community throughout various healthcare communicties/
- Follow current course outlines, objectives, and evaluation mechanisms for the program and/or develop such when indicated
- Monitor all outcomes for homework, classwork, tests, quizzes to ensure all students are grasping skills being introduced as well as troubleshoot any challenges communicated
- Provide educational assistance to students during regularly scheduled times (i.e
- Office hours) or by appointment
- Maintain professional expertise by faculty developments through inservice to meet accreditation standards by attending educational seminars, reading current literature, and attending online courses.
Covid Testing Center Coordinator
Brookhaven National Lab (Ion Temp Agency)
09.2021 - 05.2022
- Create and maintain workflows for daily operations and adjust as needs arise
- Coordinate with outside lab for EHR configuration used for data entry of employee samples, and communicate challenges as they arise, troubleshoot to attain resolution
- Work with ITD to create VPN, and process work orders on all technical support needed for center to initiate program
- Created testing stations to meet testing needs continuously modified based on need
- Hire, train, maintain staff to support admin and clinical needs
- Discuss challenges with workflow as testing increases and decreases and work to resolve
- Created daily schedule for employee testing, modify and communicate all changes to staff and employees
- Ongoing use of Microsoft office such as excel for tracking testers, validations, word, sharepoint, teams, etc
- Attended weekly/monthly meeting to communicate progress in support of the center to HR as well as OMC
- Research, Order and maintain testing, office, supplies, equipment for ongoing use.
Medical Assistant
Suffolk Pulmonary Associates
03.2019 - 11.2020
- Process patient registration through Nextgen EHR system, Check in/out as well as other data entry in microsoft excel, word as needed
- Triage, obtain vitals, Spirometry, Lab testing, draw up injections as needed
- Enter clinical data into EHR system
- Troubleshoot system errors through customer care as needed
- Create tickets for EHR working within tech support to resolve
- Initiate Prior Auth/pre certs/peer to peer, obtain results as needed, maintain/renew ref's, rx renewals, updated imaging, receive reports from bx, pathological studies, sending reports on referrals, results reporting as advised
- Scheduling, collect copays, ins verification, payment positioning.
Administrative/clinical medical assistant/facility management
Stonybrook Administrative Services
07.2018 - 03.2019
- Obtain vitals, enter data to update patient records as needed in Epic EHR system
- Train with techsupport to troubleshoot system errors to resolve as needed
- Phlebotomy, EKG, Spirometry, lab testing, wound care
- Initiate Prior Auth/pre certs, obtain ref's, rx renewals
- Manage facility needs for scheduling, copays, ins verification, check in/out
- Conduct in-services for staff for CEU's and training, maintain credentialing for physicians as needed, conduct employment verification
- Maintain facility vendors, janitorial services, clinical/office supplies, service and calibrate equipment.
Medical Assistant Instructor
Branford Hall Career Institute
06.2012 - 06.2018
- Prepare and provide all lecture, laboratory, administrative and clinical instruction according to the required curriculum
- Introduce students to anatomy and physiology of the body as well as medical terminology for use in communication within the health care facilities and medical community throughout career
- Introduce and train students to the EHR program (medisoft, med manager, etc) as well as microsoft office suites to be utilized for data entry within both administrative and clinical practice scopes in preparation for drafting memos, agendas, flyers, meeting minutes, powerpoint presentations, etc
- Train students in acute wound care technique and minor surgical procedures, vital signs, ekg, Urinalysis, as well as other clinical components within scope of practice
- Follow current course outlines, objectives, and evaluation mechanisms for the program
- Maintain a lesson plan of daily instructional events
- Monitor student attendance and retention
- Grading assignments, returning graded assignments to students, and assigning final grades for all students in a timely manner
- Provide educational assistance to students during regularly scheduled times (i.e., office hours) or by appointment
- Substitute in classes when necessary
- Advise students as it relates to school policies, satisfactory performance, etc
- Maintain professional appearance
- Maintained professional expertise (faculty development) to meet accreditation standards by attending educational seminars, reading current literature, attending online courses, etc
- Serve on committees (e.g., curriculum development, retention, etc) as assigned based upon expertise or campus needs.
Mobile Technician
Heal Pros Chronic Care Management
01.2015 - 01.2017
- Create routes weekly locally by town or regionally interstate to coordinate in-home appointments to meet needs of all patients to be serviced
- Order and maintain all supplies used to conduct eye exams to assess retinopathy, obtain vitals, as well to collect lab specimens needed as needed for further evaluation
- Create and submit travel itinerary for approval or reimbursement on all expenses incurred both local and regionally as assigned including for meals, lodging, travel
- Create/maintain a month schedule to maintain all patient appointments scheduled for weeks to come.(usually 1 month in advance
- Generate weekly and monthly reports to assess and maintain patients with ongoing services, and advise as care coordinator as needed and advised by physician.
Medical Assistant
ACCESS STAFFING (Temp Agency)
04.2007 - 01.2012
- Provide Medical Assistant functions to staffing agency at a variety of locations providing the following functions: Processing insurance authorizations for patients
- Follow HIPPA and emergency protocol in accordance with company policy
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and escort patients to examination rooms and prepare them for the physician
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies
- Prepare and administer medications as directed by a physician
- Assist with & conduct minor surgical procedures, acute wound care & follow up treatment to maintain pt health
- Explain treatment procedures, medications, diets and physicians' instructions to patients
- Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing
- Contact medical facilities or departments to schedule patients for tests or admission
- Operate x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
- Set up medical laboratory equipment
- Perform general office duties such as answering telephones, taking dictation or completing insurance forms
- Greet and log in patients arriving at the office or clinic
- Schedule appointments for patients
- Inventory and order medical, lab, or office supplies and equipment.
Medical Assistant
EASTERN PORTABLE X-RAY
06.2010 - 04.2011
- Printing daily schedule from system for scheduling purposes scheduling each patient or family member for exam in accordance with HIPPA protocol
- Entered patient data into system for physician viewing and diagnosing
- Transcribed diagnosed results for patients records, distribute to facilities
- Dispatch technician routes for daily mobile exams, and treatment
- Assisted with daily facility flow as requested
- Maintained coverage for each department as requested.
Education
Suffolk Community College
01.2010
Medical Assistant Program -
Branford Hall Career Institute
06.2006
Skills
- Differentiated Instruction
- Class Instruction
- Curriculum Development
- Technology Integration
- Classroom Management
Certification
- Certified Medical Assistant
- Certified Phlebotomy Technician
- Licensed Private School Instructor
- Course 1 Basic Teaching Methods
- Course 2 Intermediate : Becoming a more effective teacher
- Course 3 Advanced Classroom Management
Timeline
Instructor CMA/Phlebotomy/EKG
Eastern Suffolk Boces
09.2023 - Current
Instructor Medical Assistant /Phlebotomy
Nassau Boces Adult Ed Program
09.2021 - 02.2023
Covid Testing Center Coordinator
Brookhaven National Lab (Ion Temp Agency)
09.2021 - 05.2022
Phlebotomist OMC / Covid Testing Center Coordinator
Brookhaven National Lab
04.2021 - Current
Medical Assistant
Suffolk Pulmonary Associates
03.2019 - 11.2020
Administrative/clinical medical assistant/facility management
Stonybrook Administrative Services
07.2018 - 03.2019
Mobile Technician
Heal Pros Chronic Care Management
01.2015 - 01.2017
Medical Assistant Instructor
Branford Hall Career Institute
06.2012 - 06.2018
Medical Assistant
EASTERN PORTABLE X-RAY
06.2010 - 04.2011
Medical Assistant
ACCESS STAFFING (Temp Agency)
04.2007 - 01.2012
Instructor CMA Lab Coordinator
Suffolk Community College
Suffolk Community College
Medical Assistant Program -
Branford Hall Career Institute
- Certified Medical Assistant
- Certified Phlebotomy Technician
- Licensed Private School Instructor
- Course 1 Basic Teaching Methods
- Course 2 Intermediate : Becoming a more effective teacher
- Course 3 Advanced Classroom Management
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