Tiffany Hilfiker
Fruitland Park,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and facility maintenance, notably at Arlington Ridge Golf Club. Excelled in team member support and food safety practices, enhancing dining experiences and operational efficiency. Proven track record in improving guest satisfaction through exceptional service and meticulous attention to detail.
Overview
20
20
years of professional experience
Work History
Server
Arlington Ridge Golf Club
Leesburg, FL
02.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Cleaning Contractor
M & S Air Conditioning
Leesburg, FL
07.2018 - Current
- Emptied all wastebaskets and disposed of trash in designated receptacles.
- Replaced light bulbs as necessary throughout the building.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
- Performed weekly deep cleanings of restrooms and other common areas.
- Maintained cleaning equipment in good working condition.
- Disinfected furniture and equipment after use by customers or staff.
- Scrubbed walls to remove dirt and grime.
- Monitored inventory levels of cleaning supplies and restocked shelves as needed.
- Responded promptly to customer requests for cleaning services.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Provided feedback to supervisors regarding any issues that arose during shifts.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Dusted furniture, machines or equipment.
Cleaning Contractor
Bailey Industries
Leesburg, FL
08.2015 - Current
- Emptied all wastebaskets and disposed of trash in designated receptacles.
- Replaced light bulbs as necessary throughout the building.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
- Performed weekly deep cleanings of restrooms and other common areas.
- Disinfected furniture and equipment after use by customers or staff.
- Scrubbed walls to remove dirt and grime.
- Responded promptly to customer requests for cleaning services.
- Sanitized all high-touch areas using approved chemicals.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Cleaning Con
Palmer Legends Country Club
The Villages, FL
09.2016 - 07.2024
- Emptied all wastebaskets and disposed of trash in designated receptacles.
- Replaced light bulbs as necessary throughout the building.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
- Maintained cleaning equipment in good working condition.
- Scrubbed walls to remove dirt and grime.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Provided feedback to supervisors regarding any issues that arose during shifts.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Kept business entrances clean, tidy and professional in appearance.
- Dusted furniture, machines or equipment.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
Home Daycare Provider
Self-employeed
Lady Lake, FL
05.2005 - 01.2024
- Encouraged creative expression through art projects, storytelling and imaginative play.
- Established positive relationships with parents through regular communication.
- Provided first aid or CPR when appropriate.
- Managed daily activities and routines for up to 10 children in a home daycare setting.
- Kept detailed records of attendance, meals served, naps taken and other pertinent information related to each child's care.
- Organized nap time routines including changing diapers and clothing when necessary.
- Developed engaging lesson plans that promoted physical, social, emotional, cognitive growth.
- Enforced rules of conduct during indoor and outdoor activities in order to ensure the safety of all participants.
- Planned and implemented age-appropriate activities such as arts, crafts, music, games, outdoor play and educational lessons.
- Observed children's behavior and development, reported any concerns to parents or guardians.
- Provided nutritious snacks and meals according to established guidelines.
- Sanitized toys and equipment regularly.
- Established positive relationships with families through regular communication regarding their child's progress.
- Assisted with potty training when needed.
- Maintained safe play environment.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
Skills
- Team member support
- Food inspection
- Daily specials memorization
- Hostess support
- Table resetting
- Exceptional customer service
- Suggestive selling
- Liquor, wine, and food service
- Item promotion
- Food delivery
- Strong work ethic
- Menu item recommendation
- Dining customer service
- Cash handling
- Guest engagement
- Food safety practices
- Guest seating
- Server training
- Food station setup
- Positive and professional
Timeline
Server
Arlington Ridge Golf Club
02.2024 - Current
Cleaning Contractor
M & S Air Conditioning
07.2018 - Current
Cleaning Con
Palmer Legends Country Club
09.2016 - 07.2024
Cleaning Contractor
Bailey Industries
08.2015 - Current
Home Daycare Provider
Self-employeed
05.2005 - 01.2024
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