Jeff Hilligoss
Monticello,MN
Summary
Strategic Manager with experience leading and overseeing operational, financial and contractual business activities. Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives.
Overview
18
18
years of professional experience
Work History
General Manager of Retail Operations
University Of Minnesota - Twin Cities - Aramark
Minneapolis, MN
07.2021 - Current
- Responsible for oversight of 14 million annual revenue
- Manage 17 salaried managers and supervise over 500 university employees and Teamsters Union employees
- Establish and administer annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Enhance operational efficiency and productivity by managing budgets, accounts and costs.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Set, enforce and optimized internal policies to maintain responsiveness to demands.
Resident District Manager
St. Cloud State University - Chartwells Higher Ed
St. Cloud , MN
05.2016 - 09.2020
- Successfully managed volume of 10.5 million
- Hired and led 10 managers and supervised over 300 employees
- Negotiated short term & long-term contract renewals with clients
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Modeled best practices for training and customer service and received acknowledgment for high performing national account within company standards
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Built positive and productive relationships with team members and clients
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
General Manager
St Cloud State University – Sodexo Inc
St. Cloud, MN
01.2014 - 05.2016
- Successfully managed volume of 10.5 million
- Implemented strategies to elevate concessions sales over $1 million via D1 Hockey program and all D2 athletic events
- Directed successful operational turnaround and increased FC by $500k year over year
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
General Manager
Olivet Nazarene University – Sodexo Inc
Kankakee, IL
10.2011 - 01.2014
- Successfully managed volume of 5.5 million
- Directed successful operational turnaround by increasing sales by 9% and increasing FC by $500k year over year
- Organized budgets, oversaw P&L's and achieved margin targets consistently to stay on track with growth plans.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
District Operations Support & General Manager
Illinois Math And Science Academy
Aurora, IL
10.2008 - 10.2011
Operations Manager
Loyola University Medical Center - Sodexo
Chicago, IL
01.2008 - 11.2008
Operations Manager
Provena Covenant Medical Center & USMC
Urbana, IL
12.2006 - 12.2007
Education
Bachelor of Science - Food and Nutrition, Hotel, Restaurant and Travel Administration
Southern Illinois University Carbondale
Carbondale, IL12.1998
Associate of Applied Science - Applied Sciences, Travel and Tourism
John A. Logan College
Carterville, IL05.1996
Skills
- Budget Control
- Records Organization and Management
- Training Management
- Finance and Accounting Oversight
- Team Leadership
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Decision Making
- Client Relationship
- Multitasking and Prioritization
- Materials Planning and Logistics
Timeline
General Manager of Retail Operations
University Of Minnesota - Twin Cities - Aramark
07.2021 - Current
Resident District Manager
St. Cloud State University - Chartwells Higher Ed
05.2016 - 09.2020
General Manager
St Cloud State University – Sodexo Inc
01.2014 - 05.2016
General Manager
Olivet Nazarene University – Sodexo Inc
10.2011 - 01.2014
District Operations Support & General Manager
Illinois Math And Science Academy
10.2008 - 10.2011
Operations Manager
Loyola University Medical Center - Sodexo
01.2008 - 11.2008
Operations Manager
Provena Covenant Medical Center & USMC
12.2006 - 12.2007
Bachelor of Science - Food and Nutrition, Hotel, Restaurant and Travel Administration
Southern Illinois University Carbondale
Associate of Applied Science - Applied Sciences, Travel and Tourism
John A. Logan College