Tiffany Hillman
Westville,IN
Summary
Dedicated Medical Secretary recognized for enhancing patient care at Lakeshore Bone and Joint Institute. Expertise in electronic health records and critical thinking enables the streamlining of patient scheduling and insurance verification processes. Proven adaptability ensures high levels of provider satisfaction and efficient patient service delivery.
Overview
6
6
years of professional experience
Work History
Medical Secretary
Lakeshore Bone and Joint Institute
Portge, Indiana
04.2022 - Current
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Assisted in patient education regarding medical procedures and surgery requirements.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Medical Office Receptionist
The Neuro Clinic
Michigan City , IN
10.2020 - 04.2022
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Handled telephone communication and routed calls to relevant personnel.
- Scheduled patient appointments and verified insurance.
- Submitted requests for pre-authorizaiton for diagnostic testing.
- Electronically sent prescription refills for patients.
Patient Services Coordinator
Myeyedr
Portage, IN
06.2019 - 10.2020
- Guided patients through the completion of consent and other required medical forms.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Assisted in pre-testing for eye exams including: retinal imaging, eye pressure test and medical history.
Education
Bachelor of Science - Business Administration
Purdue University
West Lafayette, IN05-2007
High School Diploma -
Valparaiso High School
Valparaiso, INSkills
- Adaptable to change
- Electronic health records
- Medical terminology expertise
- Medicare/Medicaid
- Patient scheduling
- Strong organizational skills
- Provider relations
- Critical thinking
- Insurance verification
Personal Information
Title: Medical Office Receptionist
Affiliations
- Organic gardening enthusiast
- Antique collector and part-time seller
Timeline
Medical Secretary
Lakeshore Bone and Joint Institute
04.2022 - Current
Medical Office Receptionist
The Neuro Clinic
10.2020 - 04.2022
Patient Services Coordinator
Myeyedr
06.2019 - 10.2020
Bachelor of Science - Business Administration
Purdue University
High School Diploma -
Valparaiso High School