Tiffany Hills
Sunrise,FL
Summary
I have worked in the logistics field over 15 years. I have worked with Intermodal out of several ports. I also dispatched flatbeds, 53 Vans, and 53 foot reefers.
I have worked in all areas of trucking.
Overview
12
12
years of professional experience
Work History
Logistics Executive
HTS South Florida Inc.
05.2013 - Current
- Maintained updated knowledge of functional technology and leveraged information to drive innovation.
- Drove warehouse productivity [Number]% by implementing new, more efficient procedures.
- Researched ideal shipping techniques, routing and carriers to obtain most cost-effective pricing.
- Managed department inventories to identify unusual activities, excesses and fluctuations.
- Engaged in strategic planning activities to increase operational capacity while achieving optimal returns from existing assets.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
- Developed and enforced performance standards and measures for key areas of responsibility.
- Increased distribution points within markets by analyzing sales numbers and delivery costs.
- Used McLeod,Trinium, Truck Man, to coordinate and monitor outgoing and inbound deliveries.
- Directed shipping and receiving of wide range of products daily.
- Oversaw scheduling for day-to-day activities of transportation as well employees and contractors..
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.
- Managed courier network of 125 drivers across country.
Dispatcher Manager
The Hubach Group
11.2010 - 05.2013
- Scheduled and organized delivery routes.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized customer feedback to improve customer service.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Evaluated current operational processes to help develop, implement and improve practices.
- Reported to management operational activities and maintained current records.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Monitored vehicle locations to coordinate timely arrivals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Scheduled deliveries and pickups according to customer needs.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Developed and implemented customer service policies and procedures.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Education
Associate of Science - Accounting
Broward College
Fort Lauderdale, FL05.2003
Skills
- Operations and Logistics
- Maintenance and Repair Orders
- Route Optimization
- Standards Documentation
- Continuous Improvement Projects
- Web-Based Logistics Information Systems
- Business Workflows
- Complaint Investigation and Resolution
- Logistics Processes Planning
- Vendor Rapport-Building
- Daily Operations Management
- Daily Logs
- Enterprise Resource Planning Software
- Fleet Dispatching
- Client Base Retention
- Wages and Salary
- Receiving Oversight
- Oversee Department
- Operational Efficiency
- Logistics Functions
- Team Goals
- Expense Reduction
- Teamwork Skills
- Raw Materials Distribution
- Inventory Accuracy
- Logistics Database Management
- Weekly Payroll
- Logistics Coordination
- Analytic Tools and Methods
- Logistics Systems
- Carrier Negotiations
- Logistics Execution
- Engineering Team Support
- Performance Monitor
- Client Needs Assessment
- Billing Systems
- Transportation Schedules
- Oversee Distribution
- Product Transportation
- Customer Experience
- Forecasting Quotas
- Replacement Orders
- Profit and Loss Management
- Route Navigation Software
- Outgoing Shipments Oversight
- Contract Development
- Calendar and Scheduling Software
- Coordinate Transportation
- Project Planning and Scheduling
- Performance Metric
- Lean Manufacturing Processes
- Service Support
- Organizational Requirements Monitoring
- Resolve Customer Issues
- Process Monitoring
- Supply Chain Solutions
- Traffic Management
- Service Provider Communication
- Vendor Relationship Management
- Transportation Logistics
- Incoming Shipments Review
- Reverse Logistics
- Regulations Compliance
- Quarterly Reviews
- Profit Margins
- Supply Chain Performance Management
- Work Orders
- Budget Preparation and Management
- Resource Management
- Staff Development
- Hazardous Material Tracking
- Import and Export Operations
- Transportation Activity Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
Logistics Executive
HTS South Florida Inc.
05.2013 - Current
Dispatcher Manager
The Hubach Group
11.2010 - 05.2013
Associate of Science - Accounting
Broward College
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