Summary
Overview
Work History
Education
Skills
Assessments
Certification
Timeline
Generic

TIFFANY HILSENDAGER

Eugene,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Mpower
12.2022 - 07.2023
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.

Customer Service Representative

Sourcepoint, Inc.
01.2020 - 06.2020
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.

Apparel Sales Associate

Walmart
07.2019 - 09.2019
  • Customer service answering incoming calls, Assisting customers with fitting room.
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
  • Demonstrated excellent customer service skills, addressing concerns promptly and professionally.

Caregiver for Elderly

Bright star
02.2016 - 03.2017
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Customer Service/Sales

FCR/ Airbnb
04.2014 - 09.2014
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Boosted sales through effective product recommendations tailored to individual customer needs.
  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.
  • Streamlined store processes by collaborating with team members to improve efficiency and productivity.

Education

Associate of Science - Medical Assisting

Pioneer Pacific College
Springfield

High school -

Willamette
01.2013

Skills

  • Indirect Patient Care
  • Care Delivery
  • Chronic Disease Management
  • Transportation
  • Progress Documentation
  • Client Documentation
  • Patient Management
  • Behavioral Management
  • EMR / EHR
  • Call Management
  • Information Security
  • Computer Proficiency

Assessments

  • Data Entry: Accuracy, Familiar, 10/01/20, Entering data quickly and accurately.
  • Customer Focus & Orientation, Highly Proficient, 08/01/20, Responding to customer situations with sensitivity.
  • Filing & Organization, Highly Proficient, 04/01/19, Measures a candidate's ability to arrange and manage files or records using a set of rules.
  • Scheduling, Familiar, 04/01/19, Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
  • Cognitive Ability, Familiar, 09/01/19, Measures a candidate's ability to combine pieces of information to form general rules or conclusions.
  • Customer Service Fit, Proficient, 10/01/20, Measures the traits that are important for success for customer service roles.
  • Work Style: Reliability, Proficient, 10/01/20, Tendency to be dependable and come to work.

Certification

  • PCW - Personal Care Worker

Timeline

Direct Support Professional

Mpower
12.2022 - 07.2023

Customer Service Representative

Sourcepoint, Inc.
01.2020 - 06.2020

Apparel Sales Associate

Walmart
07.2019 - 09.2019

Caregiver for Elderly

Bright star
02.2016 - 03.2017

Customer Service/Sales

FCR/ Airbnb
04.2014 - 09.2014

Associate of Science - Medical Assisting

Pioneer Pacific College

High school -

Willamette
TIFFANY HILSENDAGER