TIFFANY HINDS
McDonough,Georgia
Summary
Resourceful and dedicated Manager with a history of meeting company's goals. Manager with Democratic leadership looking to procure a position in Hospitality or Retail Management. Focus geared towards client satisfaction and increased profitability. Critical thinker , motivational leader with problem solving skills applied towards company success.
- Customer Service
- Sales Administration
- Vendor relationship
- Opera system knowledge & usage
- Powerpoint
Overview
5
5
years of professional experience
Work History
Assistant Store Manager /Customer Service Representative
Ana-Liz Beauty Supply Store
01.2020 - Current
- Managed opening and closing procedures to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Checked customers in and and out at register while ensuring pleasant experience
- Assisted in promoting upcoming store events
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained 7 staff associates and equipped them to comply with company policies and procedures.
- Inventory management for store replenishment
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist subordinates and maintain excellent customer service.
- Precisely communicated with employees, suppliers and stakeholders across business matrix to accomplish designated goals.
- Maintain statistical and financial records
- Create and developed business strategies
Assistant Store Manager
Paylesss Shoe Store
04.2018 - 09.2019
- Scanned and restocked shoe shelves
- Cashed customers in and out while ensuring pleasant customer service
- Responsible for cash drops/ deposits
- Ensured and assisted employees in maintaining cleanliness of store
- Engaged in weekly operations meeting via phone
- Assisted General Store Manager in interview process of prospective employees and provided feedback.
- Generated promotional plans designed to boost store traffic and revenue by 20 percent.
- Ensured customers online orders were picked up and their orders were correct.
- Answered questions about store policies and addressed customer concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Human Resources, Principles of Accounting, Marketing, Business Law, Excel, Business Management, Analytical Writing And Research, Financial Management, - Business Management & Administration
Monroe College
The Bronx, NY06.2017
Associate of Applied Science - Business Management Administration
Monroe College
Bronx,Ny06.2017
Timeline
Assistant Store Manager /Customer Service Representative
Ana-Liz Beauty Supply Store
01.2020 - Current
Assistant Store Manager
Paylesss Shoe Store
04.2018 - 09.2019
Human Resources, Principles of Accounting, Marketing, Business Law, Excel, Business Management, Analytical Writing And Research, Financial Management, - Business Management & Administration
Monroe College
Associate of Applied Science - Business Management Administration
Monroe College
Similar Profiles
Andrea PokuAndrea Poku
Cashier/Retail Shift Leader at Beauty Plus Beauty Supply StoreCashier/Retail Shift Leader at Beauty Plus Beauty Supply Store
Gloria Magnificat BigoshiGloria Magnificat Bigoshi
Sales Associate at Cloré Beauty Supply storeSales Associate at Cloré Beauty Supply store
Tawana SprattTawana Spratt
Customer Service Manager at Starr Quality Beauty Supply StoreCustomer Service Manager at Starr Quality Beauty Supply Store