Human Resource Assistant with 7+ years of experience. Organized, meticulous professional with a proven history of helping companies resolve conflict and improve customer service and efficiency. Work informed by an Associates of Applied Science in Business Administration.
Hi, I’m
Tiffany Hodges
Arlington,TX
Summary
Overview
9
years of professional experience
1
Certificate
Work History
Hoshizaki America, Inc
Customer Service Representative
10.2021 - Current
Job overview
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Received highest number of compliments through customer surveys within our distribution center.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Williams-Sonoma Inc
Virtual Team Lead
10.2020 - 10.2021
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Frequently weekly winner for having highest customer satisfaction surveys company wide.
Eastwood Oilfield Consulting Services
Human Resource Assistant/Front Office Manager
07.2017 - 10.2020
Job overview
- Conducted all steps of on boarding process for each new hire.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Responsible for properly documenting and reporting job-related accidents and injuries in OSHA 300 logs.
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
- Supervised staff of up to 80 personnel by implementing company policies, protocols, work rules and disciplinary action.
SRI Interprise
Assistant Manager
07.2013 - 06.2017
Job overview
- Achieved recognition for contribution to store success by optimizing sales. Award for 90 % and Above on All Mystery Shops in 2014.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Metropolitan Government of Nashville & Davidson County
Intern
01.2013 - 05.2013
Job overview
- Actively participated in screening and interview process for applicants.
- Interacted with customers by phone, email or in-person to provide information.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
- Used Adobe and BlueBeam to archive paper documents electronically, increasing usability and office organization.
Education
Volunteer State Community College Gallatin, TN
Associate of Applied Science from Business Administration
05.2009
University Overview
White House High SchoolWhite House, TN
High School Diploma
05.2005
University Overview
Skills
- Intellectually curious with strong leadership, communication, and critical thinking skills
- Meticulous, efficient, and methodical work style
- Positive, lively, and extroverted personality
- Proficient in all Microsoft Office programs
- Efficiently types average of 50-60 WPM
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Customer Data Confidentiality
- ADP Workforce Now
- Microsoft Office
- Strong Analytical and Problem-Solving Skills
Certification
Oracle Certified
OSHA 10 Certification
Timeline
Customer Service Representative
Hoshizaki America, Inc
10.2021 - Current
Virtual Team Lead
Williams-Sonoma Inc
10.2020 - 10.2021
Human Resource Assistant/Front Office Manager
Eastwood Oilfield Consulting Services
07.2017 - 10.2020
Assistant Manager
SRI Interprise
07.2013 - 06.2017
Intern
Metropolitan Government of Nashville & Davidson County
01.2013 - 05.2013
Volunteer State Community College
Associate of Applied Science from Business Administration
White House High School
High School Diploma
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