TIFFANY HOGAN
Fort Wayne,IN
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Administrative Coordinator
Optum
Fort Wayne, IN
11.2024 - Current
- Create accurate and complete cost estimates for members based on their specifications.
- Identify opportunities for cost savings while providing quality service to members.
- Educate members on how their benefits apply to their medication, nursing care, and supplies
- Verify accuracy of all documents associated with each quote prior to submission.
- Maintain confidentiality of member and prospective member information, protecting individual interests and business partnerships.
Ice Cream Maker - Packaging
Dreyer's Grand Ice Cream
Fort Wayne, IN
06.2024 - 11.2024
- Operated and troubleshooted machinery/equipment
- Performed required procedures, quality checks and documentation to meet specifications
- Made appropriate process changes to keep production flow in alignment with quality and metrics
- Communicated with leadership, team, other departments regarding production matters
- Disassembled, cleaned/sanitized, and reassembled all required equipment
Clinical Program Associate
Wellbridge of Greater Dallas
Plano, TX
04.2024 - 05.2024
- Responsible for discharge planning and assisting court liaison with involuntary committed / medication committed patients
- Provided crisis intervention services for high-risk patients during discharge process by conducting assessment screenings
- Coordinated patient discharge plans with multidisciplinary team members
- Facilitated timely patient discharges by identifying barriers and implementing solutions
- Scheduled post discharge appointments and provided additional resources, as needed (Crisis numbers, shelters, providers.)
Intake Registrar Specialist / Office Coordinator
Behavioral Health Connections
Dallas, TX
12.2018 - 02.2024
- Ensured timely psychiatric evaluations for patients in over 75 hospitals in the DFW area
- Effectively communicated, informed, and educated facility staff/clients about services, procedure, and protocols
- Implemented dispatch protocols to maintain efficient clinician service distribution for hospitals
- Managed accurate patient electronic medical records using Sharepoint web application system
- Audited patient charts, ensuring all information in Sharepoint, Sharedrive, and Xferall are in compliance with reporting structure
- Familiarity with court ordered mental health treatment / involuntary holds
National Provider Relations Specialist
Optum Serve
Remote
06.2021 - 08.2023
- Served as a point of contact for multiple 'National' providers within Optum Serve's Provider Network
- Negotiated fees for services that align with both provider and business needs
- Assessed and resolved concerns through the implementation of solutions that are beneficial to the network: providers, veterans, and customers
- Educated providers on contractual requirements and fee structures to ensure collaborative agreement and understanding of services and fees associated with those services
- Proactively reviewed and maintained provider and veteran files to ensure accuracy
- Investigated medical/dental claim discrepancies, in Mednet to assist in billing resolution
Virtual Community Health Worker - National Team
Optum Behavioral
Remote, TX
11.2016 - 06.2021
- Provided case management services including crisis intervention, advocacy, and support for Medicaid and Medicare members experiencing gaps in care needs
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Created informational materials about available resources in the local community.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Clinical Administrative Coordinator
Optum OB Homecare Solutions
Dallas, TX
12.2015 - 11.2016
- Triaged patients, prioritizing most-essential patient care needs.
- Processed patient data documents, reports and case management files to assist clinical staff operations.
- Organized patient care by coordinating call routing and fulfilling service requests.
- Participated in the development and review of clinical policies and procedures.
Reading Room Assistant - Radiology
IU Health Physicians
Indianapolis, IN
05.2014 - 10.2015
- Served as a point of contact for all Radiology related inquiries, for multiple locations
- Organized patient charts according to established standards.
- Maintained patient records and updated information in the radiology database.
- Processed requests from outside providers for copies of radiological images or reports.
Education
Associates - Christian Ministry
Indiana Wesleyan University
Marion, IN12-2016
High School Diploma -
Paul Harding High School
Fort Wayne, IN06-2007
Skills
- Leadership
- Coaching and Mentoring
- Analytical and Critical Thinking
- Organized and Detail-Oriented
- Computer Program Proficiencies
- Relationship Management
- Project Management
- Conflict Resolution
- Teamwork and Collaboration
Certification
- Public Notary, Notary Public Commission - Texas, 06/01/25
- Basic Life Support, American Red Cross, 04/01/26
Timeline
Clinical Administrative Coordinator
Optum
11.2024 - Current
Ice Cream Maker - Packaging
Dreyer's Grand Ice Cream
06.2024 - 11.2024
Clinical Program Associate
Wellbridge of Greater Dallas
04.2024 - 05.2024
National Provider Relations Specialist
Optum Serve
06.2021 - 08.2023
Intake Registrar Specialist / Office Coordinator
Behavioral Health Connections
12.2018 - 02.2024
Virtual Community Health Worker - National Team
Optum Behavioral
11.2016 - 06.2021
Clinical Administrative Coordinator
Optum OB Homecare Solutions
12.2015 - 11.2016
Reading Room Assistant - Radiology
IU Health Physicians
05.2014 - 10.2015
Associates - Christian Ministry
Indiana Wesleyan University
High School Diploma -
Paul Harding High School
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