Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Holland

Rocky Mount,NC

Summary

Experienced professional with over a decade of dedicated service, proficient in oral and written communication, active listening, and analytical problem-solving. Known for meticulous attention to detail and a commitment to enhancing customer experiences through personalized solutions, fostering loyalty. Seeking a position with a forward-thinking company where long-term contributions, professional growth, and skill development are possible.

Overview

10
10
years of professional experience

Work History

Document Specialist

Registered Agents Inc.
11.2022 - Current
  • Conducted regular audits on documentation systems to maintain service standards and to identify areas for improvement.
  • Conducted thorough reviews of garnishments, subpoenas, service of process and other legal documents to ensure accuracy before uploading to clients account to be served.
  • Oversaw and organized the departmental inbox, promptly addressing legal emails, inquiries from other departments, and state-related correspondence.
  • Consistently exceeded daily processing and approval rate of 25 documents per hour, contributing to a weekly goal of 1,000 documents.
  • Assisted in developing training materials by providing expertise on documentation best practices.
  • Supported project teams by creating, reviewing, and editing critical project documentation within tight deadlines.
  • Managed high volumes of documents efficiently, prioritizing tasks based on deadlines and project requirements.
  • Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
  • Exhibited exceptional attention to detail while reviewing extensive legal documents, ensuring accurate identification of pertinent information.

Creative Director

Pressed Design Studio
07.2020 - 06.2023
  • Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
  • Managed multiple client projects simultaneously, ensuring timely completion and seamless execution.
  • Developed comprehensive style guides to maintain brand consistency across all channels.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Increased client satisfaction by delivering tailored design solutions that exceeded expectations.
  • Created creative briefs and timeline to manage creative process from concept to completion.

Service Consultant

Progressive Casualty Insurance
09.2018 - 05.2020
  • Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
  • Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
  • Maintained high standards of customer service by building relationships with clients.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Optimized revenue opportunities by pursuing cross-selling possibilities within existing client base.

Loan Processing Analyst

PNC Financial Service Group
10.2016 - 05.2018
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Prepared documents for underwriting by verifying client income, credit reports, employment history and other information.
  • Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
  • Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
  • Monitored key dates to obtain information by deadlines.
  • Improved borrower experience through prompt follow-ups on inquiries and concerns throughout the application process.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Prepared all paperwork for loan package and arranged final closing meeting.

Collections Agent

PNC Financial Services Group Inc
01.2014 - 10.2016
  • Promoted to a Loan Processing Analyst position.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards securing payment solutions on high-risk default direct draft accounts.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Trained new collections representatives on collections processes, debt collection practices.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.

Education

High School Diploma -

W.L Greene High School
Nashville
06.2007

Skills

Strong Attention to Detail

Data Entry

Problem Resolution

Professional Telephone Etiquette

Active Listening

Goal Setting

Adobe Acrobat

Microsoft Office

Time Management

Complex Problem-Solving

Content Management

Branding and Design

Timeline

Document Specialist

Registered Agents Inc.
11.2022 - Current

Creative Director

Pressed Design Studio
07.2020 - 06.2023

Service Consultant

Progressive Casualty Insurance
09.2018 - 05.2020

Loan Processing Analyst

PNC Financial Service Group
10.2016 - 05.2018

Collections Agent

PNC Financial Services Group Inc
01.2014 - 10.2016

High School Diploma -

W.L Greene High School

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Tiffany Holland