Tiffany Hollinger
Loudonville,OH
Summary
Compassionate Nurse Case Manager offering 18 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership, and department coordinators to achieve the highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare. Compassionate Nurse Case Manager offering 18 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership, and department coordinators to achieve the highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.
Overview
24
24
years of professional experience
1
1
Certification
Work History
RN Case Manager
Ohio's Hospice LifeCare
02.2020 - Current
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Educated patients and caregivers on healthcare protocols and processes.
- Managed support services and fostered communication among social workers, clergy, facility staff, and patients.
- Established hospice care services for elderly and terminally ill patients.
- Recognized and understood specific stages of the dying process, providing comfort-based care during vulnerable times.
- Developed and implemented individualized care plans for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families, and physicians by utilizing exemplary communication and active listening skills.
- Developed treatment plans according to current wound care protocols.
- Collaborated with the healthcare team to implement interventions for wound healing and skin breakdown prevention.
- Implemented plans to prevent pressure ulcers and other wound developments.
LPN Home Care Nurse
Ohio's Hospice LifeCare
06.2017 - 02.2020
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Delivered updates on patient status to the Case Manager, recording changes in medical records.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Delivered emotional support to patients and families during challenging times.
LPN Unit Manager
Colonial Manor Health Care Center
05.2013 - 06.2017
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep the team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Developed and implemented quality improvement initiatives to provide the best possible patient care and identify and address areas of concern.
- Promoted professional development opportunities to encourage staff to pursue continuous training.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Led staff meetings to keep the team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
Independent Provider, LPN
CareStar
08.2008 - 05.2013
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
LPN Charge Nurse/Infection Control Coordinator
Colonial Manor Health Care Center
04.2005 - 08.2008
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Assessed patients' temperature, pulse, and blood pressure and recorded them in electronic medical records.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Analyzed patient assessments and laboratory data to bring any issues to the attention of physicians.
- Updated patient medical records with services provided, health conditions, and response to treatments using PointClickCare.
- Served as charge nurse, caring for patients with serious illnesses.
- Assisted in coordinating transfers, discharges, and admissions to establish a smooth transition of patients.
- Investigated outbreaks and revamped control measures to prevent future incidents.
- Set clear policies to improve the success of infection control measures in departments.
- Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends.
STNA
Colonial Manor Health Care Center
08.1999 - 04.2005
- Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Kept accurate records of patients' care, condition, and progress.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
RN - Registered Nursing
Knox Technical Center
Mount Vernon, OH01.2020
WCC - Wound Care Certification
Wound Care Education Institute
Columbus, OH06.2016
LPN Certificate - Licensed Practical Nursing
Wayne County Adult School of Nursing
Smithville, OH04.2005
Skills
- Interdisciplinary Collaboration
- Case Management
- Care Planning
- Medication Monitoring
- Care Coordination
- Wound Care
- Patient Counseling
- Infection Control
- Direct Patient Care
Certification
- Wound Care Certified, 07/01/16
- BLS for Healthcare Providers 01/10/23
- RN, 02/01/22, OH
- Certified Hospice and Palliative Nurse, 6/14/22
Timeline
RN Case Manager
Ohio's Hospice LifeCare
02.2020 - Current
LPN Home Care Nurse
Ohio's Hospice LifeCare
06.2017 - 02.2020
LPN Unit Manager
Colonial Manor Health Care Center
05.2013 - 06.2017
Independent Provider, LPN
CareStar
08.2008 - 05.2013
LPN Charge Nurse/Infection Control Coordinator
Colonial Manor Health Care Center
04.2005 - 08.2008
STNA
Colonial Manor Health Care Center
08.1999 - 04.2005
RN - Registered Nursing
Knox Technical Center
WCC - Wound Care Certification
Wound Care Education Institute
LPN Certificate - Licensed Practical Nursing
Wayne County Adult School of Nursing
Similar Profiles
MIRANDA CASTOMIRANDA CASTO
APRN, Hospice and Palliative Care at Ohio's Hospice LifecareAPRN, Hospice and Palliative Care at Ohio's Hospice Lifecare
Shawna RoseShawna Rose
Patient Account Specialist at Ohio's HospicePatient Account Specialist at Ohio's Hospice
Sheila CareSheila Care
Patient Services Coordinator at Ohio's HospicePatient Services Coordinator at Ohio's Hospice
Lawrence SandorLawrence Sandor
Staff Pharmacist at KCH HospitalStaff Pharmacist at KCH Hospital
Sherry HeimbergerSherry Heimberger
Remote Float MDS RN Coordinator at Signature Healthcare Crossroads DivisionRemote Float MDS RN Coordinator at Signature Healthcare Crossroads Division