Tiffany Holman
Newton,North Carolina
Summary
As a shift manager I love being able to help lead my team. I have always enjoyed being a part of a team. As a night manager, I have experience with effectively closing a store, counting down the money and making a deposit. I feel as if I have what it takes to do an effective job as a shift manager.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's
Hickory, North Carolina
07.2023 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
Cafe Associate
Sam's Club
Hickory, North Carolina
01.2021 - 07.2023
- Greeted customers, answered questions and provided excellent customer service.
- Maintained cleanliness of work area and restocked supplies as needed.
- Performed opening and closing procedures for the cafe.
- Inspected equipment regularly to ensure proper functioning and safety standards were met.
- Trained new employees on operating procedures, product knowledge and customer service techniques.
- Communicated inventory needs to management team for ordering purposes.
Shift Manager
Mcdonalds Corp.
Taylorsville , North Carolina
04.2018 - 01.2021
- Increased overall team efficiency and productivity.
- Ran daily reports to assess performance and make proactive adjustments.
- Cross-trained in every store role to maximize operational knowledge.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Managed and mentored multiple staff members.
- Trained and supervised staff members.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Mentored and supported new employees to maximize team performance.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education
Master of Arts - Music Education
Lenoir-Rhyne University
Hickory, NC05-2024
MBA -
Lenoir-Rhyne University
Hickory, NC05.2023
High School Diploma -
Alexander Central High School
Taylorsville, NC06.2019
Skills
- Closing procedures
- Issue and conflict resolution
- High-energy attitude
- Promotional support
- Dependable and reliable
- Cash handling accuracy
Timeline
Shift Manager
McDonald's
07.2023 - Current
Cafe Associate
Sam's Club
01.2021 - 07.2023
Shift Manager
Mcdonalds Corp.
04.2018 - 01.2021
Master of Arts - Music Education
Lenoir-Rhyne University
MBA -
Lenoir-Rhyne University
High School Diploma -
Alexander Central High School