Tiffany Holtry
Shippensburg
Summary
Experienced with managing patient registrations and maintaining accurate medical records. Utilizes strong organizational skills to streamline administrative tasks efficiently. Knowledge of healthcare protocols and patient care processes to ensure smooth office operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HR/Payroll/Nursing Scheduler
Letort Spring Nursing and Rehab
04.2025 - Current
- Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage.
- Provided support during emergency situations by quickly adjusting schedules as needed for increased staffing requirements or unexpected absences.
- Worked closely with human resources to ensure timely hiring of additional staff when necessary based on anticipated demand increases or attrition rates.
- Collaborated with unit managers and directors on floor orientation scheduling, establishing and strategizing on departmental staffing needs.
- Maintained accurate records of employee attendance, absences, and schedule modifications, enabling effective reporting to management.
- Facilitated new hire orientation sessions for incoming nurses, familiarizing them with the scheduling system and procedures.
- Improved communication between nursing staff and management by providing regular updates on schedule changes and addressing concerns promptly.
- Analyzed historical trends in patient volume to anticipate future staffing needs accurately, allowing for proactive planning of resources.
- Assisted in maintaining compliance with labor laws by monitoring work hours, breaks, and overtime regulations for all nursing personnel.
- Developed efficient processes for handling last-minute call-outs or sick days, minimizing disruptions to patient care.
- Assisted in the development of annual budgets related to staffing expenses by analyzing historical data on nurse schedules and projecting future requirements accurately.
- Reduced scheduling conflicts by proactively identifying potential issues and working with nursing staff to find solutions.
- Coordinated vacation requests from nursing staff, ensuring adequate coverage during peak periods without disrupting patient care.
- Contributed to a positive work environment by addressing individual schedule preferences while balancing organizational needs.
- Enhanced patient care by efficiently scheduling nursing staff to maintain optimal coverage and minimize overtime costs.
- Collaborated with nursing management to address staffing needs, resulting in improved patient satisfaction and nurse morale.
- Utilized Smartlinx to prepare, update and distribute scheduling information to nursing staff.
- Initiated and approved temporary staffing contracts and integrated personnel into schedules to fill coverage gaps.
- Managed daily shift changes, ensuring seamless transitions for both patients and staff members.
- Reviewed and adjudicated requests for PTO, vacation, maternity leave and both paid and unpaid leaves of absences.
- Maintained accurate attendance records and assisted with disciplinary processes in cases of excessive absences or tardiness.
- Enhanced employee satisfaction with timely and accurate payroll disbursements through meticulous record-keeping and attention to detail.
- Improved payroll accuracy by conducting thorough audits, identifying discrepancies, and resolving issues promptly.
- Assisted employees in understanding their paychecks, deductions, taxes, benefits contributions, and leave balances through clear explanations and guidance when needed.
- Administered employee benefit programs, such as retirement plans and health insurance coverage elections, by working in tandem with the benefits administration team to ensure accurate deductions on paychecks.
- Managed payroll data entry and processing for 100+ employees to comply with predetermined company guidelines.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
- Reviewed time records for 100+ employees to verify accuracy of information.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Generated reports to track employee time and attendance.
- Assisted with recruitment and onboarding of new employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Checked references for potential candidates.
- Conducted exit interviews with terminated employees.
- Helped employees register for benefits programs using online portals.
- Converted employee status from temporary to permanent.
Administrative Assistant/Nursing Scheduler/IL
Church of God Home
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Promoted a culture of teamwork and collaboration among nursing staff by fostering open communication regarding schedule preferences and potential conflicts.
- Utilized Paycom to prepare, update and distribute scheduling information to nursing staff.
- Streamlined the scheduling process by implementing an automated system, ensuring accuracy and reducing time spent on manual adjustments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Accomplished multiple tasks within established timeframes.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
Restorative Aide
Church of God Home
08.2017 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Served as liaison between therapy staff and nursing team members, enabling seamless coordination of patient services across disciplines.
- Assisted patients with range-of-motion exercises, promoting flexibility and preventing muscle atrophy.
- Performed routine clinical duties such as taking vital signs or administering medication under nursing supervision when required.
- Provided emotional support to patients throughout their rehabilitation process, fostering a nurturing environment conducive to healing.
- Implemented proper body mechanics during transfers, positioning, and ambulation assistance to ensure the safety of both patients and caregivers alike.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of restorative care.
- Facilitated group activities designed to enhance socialization skills among rehabilitating individuals, contributing to overall well-being improvements.
- Educated patients on the importance of exercise programs and proper body mechanics, enhancing injury prevention efforts.
- Enhanced patient recovery by providing comprehensive restorative care and assistance with daily activities.
- Monitored patient progress and reported changes to supervising therapists, maintaining effective communication among team members.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Church of God Home
09.2012 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Caregiver
Comfort Keepers Home Care
01.2007 - 09.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Education
Certified Nursing Assistant -
Institute For Caregiver Education
Chambersburg, PA06-2012
High School Diploma -
Shippensburg Senior High School
Shippensburg, PA05-2006
Skills
- Motivation and engagement
- Task delegation
- Staff coordination
- Policy adherence
- Office administration
- Computer skills
- Data entry
- Customer service
- Time management
- Strong problem solver
- Critical thinking
- Dedicated team player
- Strong work ethic
- Scheduling
- Telephone skills
- File management
Certification
- CNA - Certified Nurse Assistant
Timeline
HR/Payroll/Nursing Scheduler
Letort Spring Nursing and Rehab
04.2025 - Current
Administrative Assistant/Nursing Scheduler/IL
Church of God Home
05.2021 - Current
Restorative Aide
Church of God Home
08.2017 - Current
Certified Nursing Assistant
Church of God Home
09.2012 - Current
Caregiver
Comfort Keepers Home Care
01.2007 - 09.2021
Certified Nursing Assistant -
Institute For Caregiver Education
High School Diploma -
Shippensburg Senior High School
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