Tiffany Honie
Elkton,MD
Summary
Versatile professional with 15+ years’ experience in hospitality, customer service, and manufacturing leadership. Promoted to Point of Contact at Terumo Medical, coordinating daily operations and ensuring safety and quality. Supervised teams of up to 6, enforced OSHA compliance, and maintained high facility standards. Certified in guest services and food safety with proven facility coordination skills.
Overview
1
1
Language
1
1
Certificate
26
26
years of professional experience
Work History
Point of Contact / Utility 2 (Promoted From Utility 1)
Terumo Medical
07.2023 - Current
- Served as the primary liaison for the utility team, coordinating daily workflows and ensuring clear communication between staff and management to improve operational efficiency
- Executed complex utility tasks and operated specialized equipment according to strict safety and company protocols, reducing operational errors
- Achieved rapid promotion from Utility 1 to Utility 2 and appointment as Point of Contact by consistently demonstrating high performance and leadership potential
- Maintained a highly organized workspace to uphold medical-grade quality standards and rigorous safety requirements, supporting compliance and product integrity
Braid Stylist
Studio 273 Barber Shop
05.2000 - Current
- Adapted to a flexible schedule to accommodate salon needs, increasing client retention and appointment availability
- Scheduled beauty consultations and hair styling appointments, optimizing daily workflow and reducing wait times
- Responded to customer inquiries in a friendly and professional manner, enhancing overall client satisfaction
- Braided hair and hairpieces based on customer instructions, hair type, and facial features, delivering personalized styling services
EVS 3rd Shift Supervisor
Delaware Park Casino & Racing
06.2021 - 07.2023
- Team Leadership: Supervised and mentored a team of Environmental Services (EVS) technicians during the 3rd shift, ensuring 100% coverage and high-quality performance across the facility.
- Operational Excellence: Developed and managed overnight cleaning schedules and project work (e.g., floor care, deep cleaning) to ensure the casino was "show-ready" for morning operations.
- Safety & Compliance: Enforced strict adherence to OSHA guidelines, Bloodborne Pathogen protocols, and Delaware Lottery gaming regulations to ensure a safe environment for both guests and staff.
Custodian
Quality Care Cleaning Services
06.2017 - 08.2019
- Directed 6-person team of detailing and reconditioning personnel, increasing cleaning efficiency and team productivity
- Kept supervisor informed of job progress and material requirements, ensuring timely project completion
- Oversaw proper packaging of products, reducing errors and maintaining quality standards
- Counted and verified orders picked to ensure accuracy, minimizing inventory discrepancies
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies to support smooth workflow
- Promoted a safe and clean working environment, reducing workplace incidents
- Performed weekly maintenance assessments to identify and resolve facility issues proactively
- Vacuumed and mopped to maintain cleanliness and hygiene standards
- Dusted and polished surfaces to enhance facility appearance
- Planned work and determined appropriate tools and equipment, optimizing resource utilization
- Continually cleaned work areas and equipment to ensure operational readiness
- Managed inventory, maintained equipment, and cleaned work areas to support daily operations
Shop Assistant
Studio 273 Barbershop
06.2000 - 12.2013
- Managed customer scheduling and maintained detailed service records for a high-volume shop, streamlining appointment management
- Controlled inventory levels and performed procurement duties to ensure uninterrupted service, reducing supply shortages
- Provided specialized hair braiding services based on unique client specifications, increasing customer satisfaction
Supervisor
Masley Enterprises
10.2010 - 11.2011
- Supervised and trained team members, including participation in hiring and performance evaluations, to build a high-performing staff
- Implemented and enforced company policies and operational procedures to reach production goals, increasing team compliance
- Managed direct customer service inquiries and resolved issues to ensure satisfaction, improving client retention
Receptionist
Dry Clean Central
06.2008 - 12.2009
- Processed financial transactions and managed accounts payable with high accuracy, reducing billing errors
- Directed high-volume incoming calls, providing efficient screening and professional routing to enhance customer service
Education
High School Diploma -
William Penn High School
New Castle, DE05-2000
High school or equivalent - Upper secondary education
William Penn High School
New Castle, DE05-2000
Skills
- Safety-oriented
- Basic math skills
- Conflict management
- Leadership
- Attention to detail
- Flexible schedule
- Motivated self-starter
- Hazard communication
- Managing packaging teams - Largest packaging team managed (11-15 team members)
- Procurement
- OSHA compliance
- Personal protective equipment (PPE) use
- Weight checks
- Appointment scheduling
- Maintenance
- Map reading and navigation skills
- Packing and scanning orders
- Conveyor belts
- Production scheduling
- Wrapping and boxing
- Skills
- Labeling
- Quality control
- Packaging
- Material handling
- Safety standards in production
- Determined
- Process improvement
- Multi-tasker
- Invoice verification
- Training & development
- Heavy lifting
- Accounts payable
- Packaging assembly - Packaging assembly experience (3-5 years)
- Communication skills
- Box assembly packaging
- Natural leader
- Product verification
- Customer service-oriented
- Scheduling
- Sealing
- Labeling machines
- Shipping and receiving
- Inventory tracking
- Financial transaction processing
- Driving
- Bloodborne Pathogen protocols
- Emergency procedures
- Visual inspection for quality control
- LOTO
- Mechanical knowledge
- 5S
- Task prioritization
- Seal integrity testing for packaging operations
- Specialized equipment operation
- Production Management
- Freight labeling
- Inventory control
- Packaging operator experience
- Cardboard packaging
- Palletization
- Customer-service focused
- Manufacturing and warehouse procedures
- Materials handling
- Custodial Experience
- Hair Styling
- Inventory organization
- Exceptional problem solver
- Safety Orientation training
- Defect tracking
- Materials accountability
- Adaptable
Accomplishments
promoted from utility 1 to 2, plus point of contact
Certification
- Certified Guest Service Professional - November 2014
- Certified Front Desk Representative - November 2014
- Certified Restaurant Server - October 2014
- Certified Guestroom Attendant - October 2014
- ServSafe - October 2013
- Certified GMP Professional
- Driver's License
Languages
English
Timeline
Point of Contact / Utility 2 (Promoted From Utility 1)
Terumo Medical
07.2023 - Current
EVS 3rd Shift Supervisor
Delaware Park Casino & Racing
06.2021 - 07.2023
Custodian
Quality Care Cleaning Services
06.2017 - 08.2019
Supervisor
Masley Enterprises
10.2010 - 11.2011
Receptionist
Dry Clean Central
06.2008 - 12.2009
Shop Assistant
Studio 273 Barbershop
06.2000 - 12.2013
Braid Stylist
Studio 273 Barber Shop
05.2000 - Current
High school or equivalent - Upper secondary education
William Penn High School
High School Diploma -
William Penn High School
Additional Information
Authorized to work in the US for any employer