Tiffany Hood
Miami
Summary
Competent Accounts Receivable Specialist bringing 5 plus years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Specialist
Skeletal Dynamics
02.2022 - Current
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Medical Billing Specialist
MedAssist, A Firstsource
12.2019 - 02.2022
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
Claims Representative
Molina Healthcare
11.2017 - 12.2019
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Coordinated with contracting department to resolve payer issues.
- Previous position before promotion within the company was a Member Service Representative. Assisting the member with enrollment, plans, benefits and renewal. Changing PCP and or demographics. Assisted members with finding doctors and also providing prior authorizations for out of network providers.
Education
Licence Medical Assistant - Certified Medical Assistant
Everest College
Miami, FL12.2007
Skills
- Aging reports analysis
- Investigative research
- Codes reviewing
- Accurate payment posting
- Excel
- Basic Knowledge of Quick Books
- Team leader of 10 employees
- Trained and proficient on Medical terminology and Medical Insurance
Timeline
Accounts Receivable Specialist
Skeletal Dynamics
02.2022 - Current
Medical Billing Specialist
MedAssist, A Firstsource
12.2019 - 02.2022
Claims Representative
Molina Healthcare
11.2017 - 12.2019
Licence Medical Assistant - Certified Medical Assistant
Everest College
Similar Profiles
Claire BoczulakClaire Boczulak
Accounts Receivable Specialist at Skeletal DynamicsAccounts Receivable Specialist at Skeletal Dynamics
Imgrid RivasImgrid Rivas
CS / Lead Loaners & Additional Inventory at Skeletal DynamicsCS / Lead Loaners & Additional Inventory at Skeletal Dynamics
Dr. Maryam OMIDIDr. Maryam OMIDI
Postdoctoral Researcher at Institute of Osteology and Biomechanics, Skeletal Pathobiochemistry, AG Prof. Dr. Pohl, Universitätsklinikum Hamburg-EppendorfPostdoctoral Researcher at Institute of Osteology and Biomechanics, Skeletal Pathobiochemistry, AG Prof. Dr. Pohl, Universitätsklinikum Hamburg-Eppendorf
Anais CuestaAnais Cuesta
Registered Nurse, Emergency Department at Jackson North Medical CenterRegistered Nurse, Emergency Department at Jackson North Medical Center
Jeneil DaleJeneil Dale
Business Development Representative at Best Version MediaBusiness Development Representative at Best Version Media