Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Hornback

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

Store Manager

Kay Jewelers
11.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.

Used Car Sales Manager

Garris Complete Auto
01.2013 - 07.2023
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
  • Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
  • Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
  • Built strong customer relationships through exceptional service and follow-up communication.
  • Established a robust online presence by optimizing website content and utilizing social media channels to reach potential buyers.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with service department to address any mechanical issues promptly, ensuring customer satisfaction and maintaining the dealership''s reputation for quality.

Office Manager

Marsh Supermarkets
01.2000 - 03.2013
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Led a team of employees, providing ongoing training and development for optimal performance.

Education

High School Diploma -

Jennings County Adult Edication
North Vernon, IN
05-2002

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team leadership and coaching
  • Strategic thinker
  • Goals and performance
  • Opening and closing procedures
  • Relationship building and management

Timeline

Store Manager

Kay Jewelers
11.2019 - Current

Used Car Sales Manager

Garris Complete Auto
01.2013 - 07.2023

Office Manager

Marsh Supermarkets
01.2000 - 03.2013

High School Diploma -

Jennings County Adult Edication

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Tiffany Hornback