Tiffany Hornbeck
Casa Grande,AZ
Summary
A dynamic leader with a proven track record at Food Town IGA, I excel in inventory management and team building. Leveraging customer service excellence and innovative store displays, I significantly enhanced customer satisfaction and store performance. My approach combines strategic planning with effective mentorship, fostering a positive and productive store environment.
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
14
14
years of professional experience
Work History
Store Manager
Food Town IGA
07.2010 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Education
Medical Administrative Assistant
Carrington College
OnlineSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Inventory Management
- Shift Scheduling
- Team Building and Leadership
- Store displays
- Employee Scheduling
- Bank and Safe Deposits
- Vendor Management
- Delegating Work
Timeline
Store Manager
Food Town IGA
07.2010 - 09.2024
Medical Administrative Assistant
Carrington College
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