Tiffany Horton

Support HR operations across 8 retail store locations, expanding to 11 locations through acquisition, providing HR guidance to leadership and employees across multiple teams.

• Manage full-cycle onboarding processes, ensuring compliance with I-9 and E-Verify employment verification requirements.

• Administer employee benefits including COBRA, open enrollment coordination, and the Paul’s Savings Plan, while assisting employees with benefits-related questions and enrollment support.

• Provide payroll support and HRIS administration through platforms including Paycor, Deputy, Basecamp, and Workstream, ensuring accurate employee records and system alignment.

• Oversee employee offboarding and termination processes, maintaining compliance and proper documentation.

• Maintain compliance with state reporting requirements and employment regulations, ensuring HR processes remain aligned with federal and state guidelines.

• Coordinate communication with HR vendors and benefits providers, including invoice review and vendor relationship support.

• Maintain and audit employee records across multiple HR systems, ensuring documentation accuracy and compliance.

• Support HR infrastructure and process preparation for integration of three newly acquired store locations, bringing the organization to 11 total locations.

• Exceeded quarterly sales targets through proactive client engagement and relationship development.

• Managed sales pipeline through phone outreach, in-person meetings, and external client events.

• Developed customized sales presentations to secure new partnerships and expand market reach.

• Balanced multiple client projects simultaneously while maintaining strong service standards.

• Managed employee onboarding and developed a structured recruiting process to support hiring initiatives for over 300 employees.

• Maintained employee information in HRIS systems to support accurate reporting and compliance.

• Provided HR guidance to employees and managers regarding payroll, benefits, FMLA, and company policies.

• Facilitated background checks and employment verification processes for new hires.

• Acted as liaison between employees and leadership to resolve workplace concerns and maintain communication.

• Monitored federal and state employment law compliance to minimize organizational risk.

• Supported HR operations, including onboarding documentation, employee records management, and HR database updates.

• Assisted leadership in updating HR policies following a major company acquisition.

• Conducted exit interviews to gather employee feedback and support retention initiatives.

• Maintained confidential employee files and ensured documentation accuracy.

• Ranked within the top 10% of productivity and efficiency metrics while maintaining high customer experience standards.