Tiffany Howard
Baltimore,United States
Summary
Motivated Administration Manager with 20 years of experience offering office support in the dental and healthcare industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
20
20
years of professional experience
Work History
Business Manager
Family Dental Care
Baltimore, MD
03.2004 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coordinated appointments, meetings, travel and conferences.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled bi-weekly payroll services for 15 employees.
- Reconciled computer reports with manually maintained ledgers.
- Checked postings and documents for correctness, accuracy and proper coding.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Recruited and trained new employees to meet job requirements.
- Managed office inventory and placed new supply orders.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
Direct Support Professional
Zita Group
Baltimore, MD
10.2021 - 05.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
Education
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MD06.1998
Skills
- Team Leadership
- Verbal and Written Communication
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Problem Resolution
- Customer Service
- Attention to Detail
- Medication Dispensing
Timeline
Direct Support Professional
Zita Group
10.2021 - 05.2024
Business Manager
Family Dental Care
03.2004 - Current
High School Diploma -
Paul Laurence Dunbar High School
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