Tiffany Hudson
Joplin,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
General Manager
Dairy Queen
Springfield, MO
04.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Front Desk Manager
Candlewood Suites North
Springfield, MO
11.2020 - 01.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Managed front desk maintenance of client records and lab data.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints by addressing issues with rooms promptly.
- Checked guests in out of hotel, made reservations, and processed payments.
- Attended staff meetings and brought issues to attention of upper management.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
HR Manager
Qdoba
Springfield, MO
11.2014 - 09.2018
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Used technologically relevant digital systems to manage payroll and benefits programs.
Education
No Degree - General
Missouri Southern State University
Joplin, MONo Degree - Surgical Technology
Franklin Technology Center
Joplin MO05.2008
High School Diploma -
Joplin High School
Joplin, MO05.2007
Skills
- Verbal and Written Communication
- Employee Scheduling
- Time Management
- Coaching and Mentoring
- Problem Resolution
- Staff Management
- Top Talent Recruiting, Hiring and Retention
- Team Leadership
- Performance Evaluations
- Customer Experience
- Safety Assurance
- Training and Development
Timeline
General Manager
Dairy Queen
04.2022 - Current
Front Desk Manager
Candlewood Suites North
11.2020 - 01.2022
HR Manager
Qdoba
11.2014 - 09.2018
No Degree - General
Missouri Southern State University
No Degree - Surgical Technology
Franklin Technology Center
High School Diploma -
Joplin High School
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