Tiffany Hughes
Rochester,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Cemeteries
City of Rochester
Rochester , NY
08.2022 - 06.2024
- Promoted high customer satisfaction with knowledge regarding the family death certificate.
- Contributed ideas and solutions to enhance team performance and outcomes when working outdoors.
- Worked successfully with diverse Funeral Directors to accomplish goals and address issues related to any family complaints.
- Maintained records of clients' wishes for burial or cremation services.
- Ensured that all legal requirements were met prior to burial or cremation services being performed.
- Performed administrative duties associated with the operation of crematory services.
Customer Service-Intake Services
Rochester Rehabilitation Center
Rochester , NY
06.2021 - 04.2022
- Greeted customers in person and by phone to identify customer needs.
- Provided general information about job leads, housing options, and future education opportunities.
- Scheduled appointments for customers with appropriate departments.
- Maintained customer records in a secure database system.
- Resolved customer issues promptly and professionally.
Family Services
SWAN-United-Way
Rochester , NY
02.2020 - 04.2021
- Provided family services to assist families in obtaining resources and assistance with daily living.
- Responded to inquiries from the public regarding family services provided by the organization.
- Assisted with budgeting by monitoring expenses related to family services activities.
- Continued guidance and support to family services staff when dealing with difficult clients or situations.
- Ensured compliance with all applicable state and federal regulations related to family services programs.
Education
Customer Service Rep -
Rochester Rehabilitation Center
Rochester, NY05-2022
GED -
BOCES-2
Rochester , NY07-2012
Skills
- Problem-solving abilities
- Microsoft Excel and PowerPoint
- Effective Communication
- Customer Relations
- Organizational Skills
- Quality Assurance
- Critical Thinking
- Data Entry
Timeline
Cemeteries
City of Rochester
08.2022 - 06.2024
Customer Service-Intake Services
Rochester Rehabilitation Center
06.2021 - 04.2022
Family Services
SWAN-United-Way
02.2020 - 04.2021
Customer Service Rep -
Rochester Rehabilitation Center
GED -
BOCES-2
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