Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Humphrey

Chicago,IL

Summary

Highly dedicated customer relations specialist pursuing the advancement of my career in a new setting. Sixteen years of experience working in retail and financial services industries. Adept at improving customer service quality by establishing and communicating service metrics, monitoring and analyzing results, and implementing changes. Excels in fast-paced environments, thinks clearly, and works well under pressure. Strong listener and a fast learner, able to adjust skills to individual company standards. A dedicated technical professional with strong background in diagnosing and resolving technical issues, coupled with proven track record of enhancing system performance. Known for reliability and capacity to adapt to evolving project requirements, fostering collaborative team environment. Key strengths include problem-solving, technical acumen, and effective communication.

Overview

20
20
years of professional experience

Work History

SENIOR TECHNICIAN SUPPORT CENTER REP

COMCAST CORPORATION
08.2010 - 12.2023
  • Engages in real-time troubleshooting with customers to resolve technical issues, educates customers about the use of products and additional service opportunities, and maximizes opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience
  • Troubleshoots the root cause of customer problems and identifies the action required (using company databases, customer information, and collaboration with other departments) to resolve issues and schedule service appointments when necessary
  • Provides seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
  • Meets monthly key performance metrics for promoting and selling products and services that align with customer's needs
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

SENIOR SERVICE REPRESENTATIVE

HARRIS BANK
08.2005 - 02.2010
  • Identified customer needs and provided advice and guidance regarding financial solutions that were in the best interests of customers while working collaboratively within the branch and partners to deliver the desired customer experience and achieve overall business objectives
  • Maintained current knowledge of personal banking products, practices, and trends and integrated into customer conversations
  • Supported customer requests for banking services, including handling transactions and supporting customers who walked into the branch
  • Reviewed customer profiles and engaged customers in a needs-based conversation to identify potential opportunities and addressed everyday banking plans and credit card needs
  • Supported operational activities such as inventory management, escalated service requests, followed up on customer applications, filing, opening, and closing activities
  • Managed, loaded, and reconciled cash transactions between treasury and various branch units
  • Followed through on risk and compliance processes and policies safeguarded customers' assets, maintained their privacy and acted in their best interest
  • Identified and reported suspicious patterns of activity that are suspected to be related to money laundering

Teller

LASALLE BANK
11.2003 - 05.2005
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

High School Diploma -

Chicago Vocational Career Academy
Chicago, Illinois

Skills

  • Communication
  • Proficient
  • Analytical & Critical Thinking
  • Service Minded
  • Detail Oriented
  • Conflict Resolution
  • Decision-Making
  • Operations
  • Multi-tasking
  • Reporting & Documentation
  • Time Management
  • Product Knowledge
  • Tech Support
  • Phone Etiquette
  • Payment Processing
  • Quality & Brand Awareness

Timeline

SENIOR TECHNICIAN SUPPORT CENTER REP

COMCAST CORPORATION
08.2010 - 12.2023

SENIOR SERVICE REPRESENTATIVE

HARRIS BANK
08.2005 - 02.2010

Teller

LASALLE BANK
11.2003 - 05.2005

High School Diploma -

Chicago Vocational Career Academy

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Tiffany Humphrey